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“We came into the shop to get our phone repaired. It was not charging properly. They figured out that it needed to be cleaned at the charger point. They repaired it and everything is working great. Five-star review.”
“Rosy and her team were absolutely amazing they made me laugh so much and helped me get a good deal for my phone and a watch’s which I’d been wanting one for so long I just never had the time to plan to buy one. Definitely made me feel comfortable to understand how to use my account thank you so much.”
“My subway cell phone broke and they charged me $180 for one, I went to Future Mobile store Guatemala and they gave me a free cell phone with three months of balance and I am going to pay $25 monthly with unlimited Internet, in the subway I paid $65 now if it is very Expensive compared to this store, quality of customer service in my Q'eqchi language.”
“An amazing experience, went in to upgrade my wife's phone, came out saying the better pay off$100 a month between switching my son's phone and closing out Xfinity in favour of Verizon home Internet”
“I've had a Great experience with John. My phone was cracked and I was trying to transfer all my old information to my new phone. John figured out a way to make that happen. I recommend anyone, if you go to At&t see John he would definitely work with you to make things happen.”
“My phone is my life line. I had an extremely hard time transferring my data when I upgraded from a 13pro to a 17pro. Went to Dr gadget and James explained precisely how to re factory reset & re transfer all data. What a life saver!! Dr Gadget is my go to for all my phone repairs and questions. Highly recommended to those in the surrounding area. They also had a privacy screen protector and a rear camera protector in stock along with a case. Thanks Dr gadget”
“Highly recommend!!! I recently had my iPhone 13 screen replaced here, and I couldn’t be happier with the service. Other places quoted me $120, but they did it for $100. The person working there was generous, kind, and very easy to talk to. Honestly, that kind of customer service is rare!
I’ve tried going to other phone repair shops nearby, but I only met rude staff. This place is completely different - friendly, professional, and fair. Highly recommend!”
“I was sent information that an upgrade was available to my current Verizon phone. I went to the store to see the new phome. I decided to upgrade, all charges were clearly explained. The phone color I wanted had to be ordered but only took a couple of days. When the phone came in, the purchase was as discussed previously, and Alec the sales associate transferred my data and Apps from my old phone to my new phone. The phone upgrade process went as advertised, I would recommend using this location for Verizon phone purchases.”
“Jeremy was busy with another customer but took the time and in between helping the other customer he took care of me very pleasant very thorough. Very efficient great service.”
“Chris was Absolutely Amazing he helped me above and beyond. Was patient with me I’m not Tech savvy at all. He was such a help. I’m going back Saturday to complete my order with him. I took the Text Survey and accidentally put 1 for my satisfaction with Chris I read that wrong and it should have been a 5!!!! Great Experience!!! Thank you again Chris!!”
“Although I did not end up going with AT&T, I have to highlight the exceptional service I received from Spencer. From the very beginning, he demonstrated a level of professionalism, product knowledge, and customer care that is truly rare in today's sales environment. Spencer took the time to thoroughly explain all my options, presented incredibly competitive pricing, and ensured I had all the information I needed to make an informed decision—without ever making me feel pressured. His approach was respectful, honest, and customer-focused from start to finish. I’ve worked with many sales professionals over the years, and Spencer stands out as the most professional I’ve encountered. I would highly recommend seeking him out if you're considering AT&T.”
“I walked into the store and was greeted by a great services provider, Rusty. He knows his products and went over and beyond to assist me with a phone for my mom who is a senior citizen. Rusty did not rush me with all the questions I had and made me feel relaxed and I would highly recommend this location. You get more from your buck when you are able to work with a retail provider vs someone over the phone.”
“This place is by far the most tech savvy gadget repair place there prices were very reasonable and time cinsuming I highly recommend it to any one with a broken phone or tablet”
“Alam and Ameer were so knowledgeable and helpful. I spent several hours trying to troubleshoot myself and over the phone. They were able to help me in 20 minutes. They were both so kind. This was an incredibly positive experience. This will be my go-to spot for all future purchases!”
“Great help from Ahmad the manager gave me a great deal I couldn't refuse he helped me transfer my contacts and data as well as gave me a free case thanks again”
“Daisy and Janet helped me out so much today will 100% recommend this location they gave me good customer service and helped me get out of here fast !! Answer all the questions and concerns I had will be coming back for this kind of service ??????”
“Awesome experience, got the phone I wanted Samsung s21 with 128gigs of space. New client and staying for a long time. Nick thank you for all the help on transfering us over to Cricket!”
“We came here after multiple bad experiences at the Crest Hill store.
The experience was night and day!
This store was clean and well organized, the rep in the store was friendly and knowledgeable. They had the phone we were looking for and had swapped out my son's old phone with the new one quickly.
This is how all Cricket Stores should be run!”
“The staff is always so friendly and helpful! They offer a straightforward and transparent experience anytime. I definitely recommend coming in for your cellphone service and accessory needs.”
“Went in there to switch from T-Mobile since they were charging me a ridiculous amount of money for one line. Very affordable plans and so far I love the service. Both the sales reps were courteous and attentive.”
“Rafael is an excellent customer service individual. I have 60% disabled an 80 old senior with less patients. This gentleman has been very helpful and have me solved a lot problems. We were with ATT close to 40yrs but dropped you because of lousy customer service Verizon is worst wife say go back to ATT with promotion. If you have people like Mr Rafael we would never left seems no one gives a boy for good service. Thank you. Roy Mraz”
“I always get the best customer service experience at this location. The owner is wonderful and the rest of the team are amazing as well! This is the location to go to!”
“Came in to store location to upgrade phone. Evelyn was very helpful and answered all my questions. Checkout was quick and easy. Would recommend you come here if need a new phone or want to switch to boost they have the best deals.”
“Jacob, the rep that took care of us is incredible! Calm, knowledgeable and worried about assessing what you need!! He is the diamond in the rough of lack of customer service these days! Any organization would be so lucky to have him!!!”
“Spanish Manager was a lot of help, glad my mom went here and got her new phone with out hassle. She liked the Dog speaker he showed her and He offered to give her a discount along with the car charger. Incredible”
“Your agents Manny and Memo were above approach. Great info and answered all questions to include about the 55 plus, bundle deals and internet packages. Great people to have on your team. Thanks Memo and Manny!!”
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“Alonzo was awesome and totally helped me add a service and make
some adjustments to existing items. Really friendly and patient and made quick-work of it! Highly recommend.”