AT&T Store in Shorewood is dedicated to providing excellent customer service and a wide range of products, including phones, tablets, smartwatches, and connected devices. Customers appreciate the friendly and helpful staff, notably Roberto, who has been praised for his honesty and ability to assist in both English and Spanish. He has gone above and beyond to help customers navigate challenges, such as activating phones and understanding billing issues. The store creates a welcoming atmosphere that makes visitors feel valued, with many expressing their satisfaction and willingness to recommend the store to friends and family. Additionally, Tyris has been highlighted for his knowledge, patience, and professionalism, making the purchasing experience enjoyable, even for those who may not be tech-savvy. The store offers various data plans, including unlimited options, and the convenience of prepaid plans without contracts or credit checks. With the added benefit of nationwide AT&T 5G service included with unlimited plans, customers can stay connected effortlessly. Overall, the AT&T Store in Shorewood is recognized for its outstanding customer support and positive vibe.
Tevin is the go to guy. He was very professional and knowledgeable about products!
March 2026
I encountered a very complicated issue when trying to move to AT&T as a service provider (not from their side) and worked with Jon. He was very knowledgeable, kind and patient as we worked through the issue and went above and beyond to ensure it was resolved. Thank you, Jon!
March 2026
Went to trade in old phone. Customer service was polite. Looked into my account but said they couldn't help me as they had no phones in stock due the large number of people upgrading. Always have polite sales people but it's a smaller store. It doesn't have a alot of newer phones in stock after deals come out for awhile.
