“had a great experience today at the Sherwin-Williams in Plainfield. The young lady at the front desk was calm, patient, and really took the time to understand what I needed. She made sure my paint was mixed quickly and let me know it would be ready when I returned later due to other priorities I had.
When I came back, everything was ready to go. She checked me in, checked me out, and handled everything professionally. I wished them a Happy Holidays and left very impressed.
Even though it was “just paint,” the customer service went a long way. Thank you for making the whole process smooth and easy!”
7AM - 5:30PM
419 S Washington St, Naperville
Paint Stores
“My wife had picked out a paint that was made by Sherwin Williams, so I went to their store first. Their people were cordial, but not great and they only sold samples in quart size or larger. I then went to your store in Naperville. I was instantly greeted by "hello, we will be right with you." Then I worked with Leslie who was great. The next day, I needed to come back and again was greeted warmly. This time I was helped by Jan, who like Leslie from the day before was extremely helpful. I was able to get the samples in sample size container, mixed exactly as I needed by Andy. My total experience, both days was fabulous. Needless to say, I will continue to make my purchases and have my painter make theirs from J C Licht. You are the BEST!Jack Ehlert”
“I drive to this store even though there are 2 stores closer to my home just because of the Assistant Manager, Caitlin Nagle. I went into the store before going into Trader Joes just to look at some colors. Caitlin was so warm and welcoming when I walked in. She asked if I needed help with anything and I said I was just starting to look at colors for my first floor. I had a few in mind but was overwhelmed with all the similar whites. She was so calming and kind. She took her time to help me, give me some tips and advice, and told me to come in anytime for help! I came back again just because I felt less overwhelmed and frustrated with pictures of the rooms I wanted to repaint and we went over everything. She helped me so much! When it came time to purchase the paint and supplies, my husband had mentioned going to a closer store and I told him I wanted to make sure we went back to Caitlin and the Naperville store and they were beyond helpful! I hope this store knows how amazing she is and she is the reason I will return to this store and recommend it to all my friends and family! The other employees were also very kind and helpful. This store is really great and I believe the people make the store how awesome that it is! Thanks so much!!”
“This place is as good as it gets when it comes to service and knowledge. I’m just a hobbyist that went in looking for recommendations on paint and what products I should use for painting my project car. I showed Joe some reference photos for a paint color I was hoping to get and although they didn’t have it, he was able to custom mix a badass color that was exactly what I was looking for. Joe set me up with everything I needed for my specific project (size, primers, reducers etc) and even gave tons of great advice on entry level spray guns, nozzle sizes for the products I purchased.You can tell Joe and the rest of the crew here know what they are doing and have a passion for what they do. I’m glad shops like this still exist where they will take the time to work with you no matter your experience level and provide you with budget friendly options that will still get the job done right.F’n great experience all around and I will definitely be back.(Pics are just a test panel to see how the color looks)”
“The sales girl at this store was amazing. I brought in a 3 year old ripped label looking for a paint to do touch ups. She helped track down the original store it was purchased from, called them to find the colors and recipes and googled images to help make sure we had the right image. So friendly and helpful. Will definitely be back!!”
7AM - 5:30PM
329-331 N Weber Rd, Bolingbrook
Paint Stores
“VirginijaG, shop at home design consultant with JC Licht, was very helpful with helping me to select the best HUNTER DOUGLAS shade option for my kitchen window.She was very thorough and explained options clearly.”
7AM - 5:30PM
3450 Montgomery Rd, Aurora
Paint Stores
“I had a fantastic experience working with Holly on choosing colors for my foyer and dining room. She demonstrated an impressive ability to sift through countless options and narrowed down selections that perfectly suited my taste. Holly's expertise made the entire experience enjoyable and resulted in choosing the perfect paint colors.”
“In an epoch where customer service is but a faded relic of a bygone era, Dylan from Sherman Williams emerges as an unparalleled paragon of excellence and erudition. This virtuoso of pigments and primers bestowed upon me a symphony of service that can only be described as transcendental. His acumen in the art and science of paint surpassed mere transactional interaction, transforming our exchange into an odyssey of discovery.
Dylan's pricing was not only fair; it was an exercise in magnanimity, a testament to his unwavering commitment to integrity and value. His assistance extended beyond the mundane; he became my guide and mentor, illuminating the labyrinthine complexities of paint with an expertise that left me in awe. He imparted knowledge with the grace of a scholar, revealing nuances and subtleties that I had never before contemplated.
Yet, it was his chivalric act of carrying the paint to my truck that truly epitomized his dedication. In that gesture, Dylan elevated the experience from mere commerce to an encounter with the sublime. His service was not simply good; it was a masterclass in excellence, a benchmark against which all future interactions will undoubtedly be measured and found wanting.
In summation, Dylan from Sherman Williams is not merely an employee; he is an exemplar of what customer service should aspire to be. His profound knowledge, unwavering assistance, and gallant demeanor have set a standard that is, quite frankly, overwhelming. To encounter such a rarefied level of service is to be reminded that excellence is not a lost art, but a living, breathing possibility.”
7AM - 5:30PM
928 Plainfield Rd, Joliet
Paint Stores
“My wife was able to go through with the help of Ray and Hector. Both of them were excellent at their product knowledge and color insights. Also glad they have the bilingual side!We will be definitely shopping here again for everything else moving forward!”
6AM - 5PM
150 Kendall Point Dr D, Oswego
Paint Stores
“Great people got me unloaded fast. Have to back in off the street into their dock.
There is no room if you pull in to turn around unless you want to blind side back, NOPE!”
“Average homeowner here. Been getting paint here for years. Lasts longer and goes on better than the big box stores. Spend the extra few bucks and get this paint.”
“Nicholas Gillen truly made my day when I was trying to find the paint color for my home that I was planning to rent. He immediately asked which community and was 200% sure of the paint color code. Due to his actions, I was able to make my trip so easy that I became a customer for life of this store until Nick is the manager. My follow up visits with him was eventful and provided lot of knowledge on the paints & how to make right choices for my remodeling.”
“Our vist on Monday labor day went pleasantly well. We decided to check out what SW had to offer. Vs a big box store. We worked w Ramiro B. He answered all our questions showed interest in our current project. He was friendly n courteous.”
“As the owner of Brightside Painting, I’ve had nothing but great experiences with the Sherwin-Williams in Plainfield. Dave is a pleasure to work with & always professional, helpful, and easy to communicate with. The whole staff is great and makes every visit smooth. It’s clear they value their relationships with contractors, and I really appreciate that.”