AutoZone West Reynolds in Pontiac, IL is known for excellent customer service and helpful staff. The store offers a wide range of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. Customers appreciate the staff’s willingness to go above and beyond. One customer was grateful when the staff arranged for someone to deliver a sway bar link 30 miles to their location. Another praised the store manager, who on her day off, personally helped replace a headlight, showing genuine care and southern hospitality. During cold weather, the staff quickly assisted with battery replacements, always being friendly and helpful. They even provided free installation of a new battery, especially helpful for customers with handicap needs. Customers also shared stories of staff helping in emergency situations, such as testing and replacing a car battery after a roadside issue. Overall, AutoZone in Pontiac is seen as a store that values its customers, offers great prices, and delivers friendly, attentive service. Many customers plan to keep returning because of the dependable assistance and caring staff.
Phaedra & Zach are absolutely amazing workers that go out their way to satisfy the customers needs! The customer service was splendid, I would recommend this company to all friends! Thank you for your service!
June 2024
Very helpful staff. Changed my windshield wipers for me free of charge.
June 2024
Had a sway bar link that snapped and I live 30 miles away from any parts store. Luckily the people at Pontiac autozone had someone come all the way out to give me the part
