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“Had a recent issue with my 2018 F-150. Engine suddenly ran extremely rough. Took it straight to Fraher Ford and left in the lot, since it was closed. (Sunday) Left message for them concerning the issue. They serviced the vehicle the next day and diagnosed #4 cylinder misfiring. Compression testing came back good. They replaced the failed coil pack on #4, and replaced all 8 original spark plugs, along with regular oil/filter change service. I was very pleased with the timely response to the situation! Truck runs great! Thanks to the folks at Fraher Ford in Pontiac’ IL!!”
“Rob was extremely knowledgeable, friendly, and helpful. He knew exactly what I needed and was able to find it for me quickly, which made the whole experience easy and stress-free. It’s refreshing to get such great customer service from someone who really knows their stuff. Thank you, Rob! I’ll definitely be back.”
“This place is the best. I drive 30 miles to come here because the guys are always professional, kind and listen to what I ask. And the prices are great. Thankx to them all!!!”
“Drove 3.5 hours to pick up this '26 29RL. They gave us a good price on our trade in, something the Wisconsin dealers would not. Salesman Phil was helpful and not pushy at all. No B.S.! Very nice showroom and indoor bays for trailer orientation and hook up which is very nice. We've been to several dealerships looking at various trailers and never seen a set up like this. One of very few family owned single dealerships left, and it's worth the trip.”
“I have been to a lot of auto parts stores, and have never encountered staff that was ans willing to help as Cody and Giano. After working a 12 hour shift my car failed and I pulled off and stopped at oreilley in Pontiac. Cody and Giano were so helpful and courteous. I greatly appreciate all the help so I could get home safely. They exceeded my expectations as far as customer service and knowledge. It was greatly appreciated and so nice to walk into a store near closing and have 2 guys that were willing to help instead of being annoyed. I am so thankful. Cody truly went above and beyond and I’m grateful for his excellent customer service. Thank you so much!”
“The general manager nick totally rocked he went above and beyond his job to help us with our truck we where from out of town and couldn't get the part off he came out and did everything he could to help with getting the part off and bk on thank you nick you made a bad day into a great one keep it up”
“Customer service.This location has set the bar, my daughter and friends were driving home from Chicago. In the snowstorm, thank you so much. I'm not going to and wound up hitting a curb after filling up on fuel. Car was picked up by another company and this is where it started, I spoke with Robin she stated that they had not received the car. She said let me make a few calls, less then 5 she found it.
We are 4 hours away, Robin during this entire process assured me that they would handle everything. They did 100%, I am so thankful this mishap happened and they were assigned. They cared, understood and followed through, Robin, Matt and team have earned a customer for life. If anyone i know has any issues in Pontiac, Im sending them to Robin. Thank you again, for going above and beyond for a stranger.”
“I’m a tour guide on rt66 and one of my cars broke down…. They went above and beyond to get them back on the road. I can’t say enough good things about this place.”
“I have been buying cars for 40+ years. I was prepared for the usual battle over price of their vehicle and the low-ball offer of my trade. When they presented the numbers they were almost exactly where I hoped they would be. I was shocked. We dealt with Kyle and he was great to deal with. He quickly retrieved each of the trucks I was interested in and had numbers ready when I returned from the test drive. From now on our vehicles will be purchased from the Heller family.”
“The job may have taken a few days more but he went over and above the job he's a perfectionist I'm totally satisfied and I now know that he's the man for the job”
“Had a blowout and arrived at the store near closing time on a Saturday. I was still taken care of and was treated to excellent customer service by Steven. I will definitely recommend their services in the future.”
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“Great service. Thanks. They did an excellent job of answering all my questions about the vehicle I was having serviced and other minor questions that I asked about other GM vehicles I own.”