Shell is a convenient stop-off point for gas, often seen as a reliable option when other stations close. The stores are usually clean and the bathrooms are pretty clean and well-stocked. They offer a wide variety of things and the pumps have the tap pay option. However, the business has developed a not so positive reputation as of late. The snacks on the shelves are usually stale and the prices are a bit outrageous. Communication between staff and customers is primal at best, and the person at the register isn't always paying attention. Despite this, exceptional service occurs, such as staff helpfully mailing a lost credit card back to customers, which saves a lot of time and creates positive experiences that make people look forward to stopping there again.
I forgot my glasses over there... they preserved for 1 week as per my request...tq...
September 2024
Had a couple questions for Korbyn in Pontiac, and he was very helpful with everything! Would highly recommend! Was very blessed to have him as a clerk!
March 2024
A stop off point to put more gas into the car on my way to Chicago. Glad to see this Shell is still open , as it appears the Wally's put the Amoco out of business. This Shell has the tap pay option on their pumps.
