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March 2024 by Anthony M.
A stop off point to put more gas into the car on my way to Chicago. Glad to see this Shell is still open , as it appears the Wally's put the Amoco out of business. This Shell has the tap pay option on their pumps.
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March 2024 by Tray B.
Quick gas pumps, parking lot clean, and no complaints. Store neat and clean- lots of variety of snacks.
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December 2023 by Tom C.
We are snowbirds from Canada, and on a recent trip to Phoenix Arizona, we stopped at the Pontiac Shell for gas and a break. We had a coffee and a delicious sweet bun, then carried on. Upon arriving at our hotel in St. Louis, we realized our credit card was missing. My wife suggested we call shell gas and see if it was left there. We spoke with a young lady name Angela, who confirmed they had found the credit card so I asked her if it would be possible to mail it to us in Arizona. NO PROBLEM was her response! Once we arrived in Arizona, we found the credit card waiting for us. We want to thank Angela. for the time she spent looking for the card and then being courteous enough to mail it to us. It certainly saved a lot of time contacting visa to have them cancel our card and send out a replacement. Hats off to Angela for a tremendous job. We look forward to stopping there on the way back. In the spring. Tom Cheslea
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August 2023 by Frecky Lewis
Pretty standard Shell station with a moderately large shop of typical road-trip fare.
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July 2023 by JAMES BARONE
Was closed and not 1 person working. They all went on break at same time smoking cigarettes and watched 7 customers drive off. I went to Wally’s and will never be back at shell again.
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May 2023 by That Cheese Guy
I'm just glad to see it come back from a direct tornado hit
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April 2023 by wade ahrends
The pontiac police like to hang out there for traffic stops at Wally or business along the road. Made sure your Paperwork is in order before you come here.
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March 2023 by Ashley Whelchel
Excited to have a travel plaza!!
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February 2023 by ray khouri
That big fat lady that works there with F…. Piercing into her cheeks! Is trashy white animal. I told her that her coffee is old and she stated that I am trying to have a free one… did she think ( even if it is free ) that I would drink it and it’s stinks? Wrong fat lady. The owner of the station should put in mind if he keeps you he will lose tons of customers. She has to clean the floor and clean a lot better than fighting with clients. It is a nasty unclean station.
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December 2022 by Adom Lee
Clean, well lit, fully stocked and friendly staff.
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October 2022 by April Meier
It's Shell..unfortunately they have developed a not so positive reputation as of late. The stores are usually clean and offer a wide variety of things you didn't even know you needed to shop for. The snacks on the shelves are usually stale, the prices are a bit outrageous, and the communication and understanding btwn staff and customers is primal at best.
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June 2022 by annmarie porter
Pretty clean bathrooms and are usually pretty well stocked with TP and soap. I gave 3 stars because the person at the register isn't always paying attention and they're usually talking to eachother instead of paying attention to the customer.
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February 2022 by April Zeman
It's Shell..unfortunately they have developed a not so positive reputation as of late. The stores are usually clean and offer a wide variety of things you didn't even know you needed to shop for. The snacks on the shelves are usually stale, the prices are a bit outrageous, and the communication and understanding btwn staff and customers is primal at best.
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November 2021 by H G C.
as a service dog handler i have never had an access issue where i have been treated so horribly & with such disdain. i suggested that the employees read the ada and was snapped at repeatedly. she told me "you wanted to go to the bathroom so go," kept switching her complaints from him not wearing a vest to animals not being allowed inside the building to ignoring the fact that he was a service dog. eventually when i was trying to explain the ada service dog act to her, she & the other employees just walked away from me. service dogs are NOT federally required to wear ANY identifying gear. establishments may ask two questions: is that a service dog? and what tasks does he perform? service dogs may not be aggressive, bark, lunge, defecate or urinate, and if they are out of control in such a way, then they may be asked to leave. there is no paperwork or certification for service dogs.
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June 2021 by Leroy III
Night clerk has excellent customer service ????
