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September 2023 by Peter Kim
Worst customer service. They incorrectly charged me in billing currency that is not USD and incorrectly charged me a fuel service charge. Would stay clear of this specific AVIS as their business practices and customer service is questionable at best.I'm still fighting with AVIS to reverse these charges - I'm a preferred AVIS member, but this specific location is horrible (the worst). Stay clear and look at the other reviews - it says something about this specific location!!
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September 2023 by Robert Sheehy
Always a wait for a representative to show up to work when I pick up cars in the morning. I’ve waited over an hour on two occasions.
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April 2023 by Mohammad shahid
Excellent customer service.
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February 2023 by daniel chihai
Great experience...
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July 2022 by Saranya Mani
I had one of the worst experiences with this Avis location. I went with Costco reservation which was booked 10 days earlier and got some better price. But in this store they intentionally canceled my costco reservation on the day of my rental. They asked they have to create new reservation and the price was 130$ more, I didn't have any option other than agreeing to this, because this has happened the day when I went to pick up the car, and didn't want to spoil my whole trip. Also I had opted for etoll service from my costco reservation, that's also they canceled and i had to pay from my pocket for the whole service. Also they didn't have vehicle in the store they made me wait for 2 hrs and they went airport and got the vehicle. Vehicle was very dirty and and was getting windshield liquid low warning on my whole trip. They were rude when I asked for the clarification. I strictly don't recommend this to anyone. Better find different location or more professional service like enterprise.
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July 2022 by Sujit Kumar Maharana
Great Place to rent your car. I have rented a Chevy Mallibu from this place for one month period. Check In was really quick and Mr Amir (Manager) at the front desk was very cordial and respectful. I will certainly recommend this place to others seeking rental car. I am not sure about less than 5 star reviews, however its advisable to give me them call before picking your car if you happened to pick it on a busy or long weekend.
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June 2022 by Arturo Escobedo
Worst Customer Services!The rep was no help at all, he did not know what he was doing he had to keep calling someone for help. After an hour there I was basically kicked out of the store. He pointed out that it was 6:00pm and he couldn't give me a car anymore, he went as far as to say "Is closing time and I have more important things to do". I have worked in customer services for over 10 years and this is no way to talk to a customer. I made an online transaction and never got a vehicle up to this date I'm still fighting with the bank to get my money back for a product I never used. Never using Avis again!
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May 2022 by Charlie Kim
Don’t rent from Northbrook or Mount Prospect locations. It’s same franchise owner. Had issue at both location not having car available. Would of never reserved car at this location if I knew it wa same franchise owner
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May 2022 by Forrest Selsor
Could not rent a car. They told me on the phone that I could rent a car with a bank debit card and my driver's license but when I got there they wanted a credit card instead of a bank card
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May 2022 by Timur Aibushev
I've made a prepaid reservation, at a pickup location they told me to use the same credit card. I didn't have it and was refused.
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May 2022 by Priti Pant
Great Place to rent a car without hastle.
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May 2022 by Pieter Smit
Worst car rental experience ever: a prepaid reservation was turned down after 2 hours at the desk. They had 1 job….Also, saw the review about the Northbrook location - that review is totally right
