DSW Designer Shoe Warehouse is a popular destination for shoe lovers, offering over 25,000 pairs of designer shoes for men and women from well-known brands like Nike, Cole Haan, and Puma. Customers can also find handbags, accessories, and kids' shoes. Many reviews highlight the excellent customer service at the River Forest, IL location, noting friendly and helpful staff who are eager to assist shoppers. However, some customers express dissatisfaction with the DSW Rewards program, citing excessive restrictions on savings codes that limit their use. Additionally, there are complaints about returns, particularly when it comes to worn shoes, which has led some customers to feel unwelcome. While the store has a good selection and atmosphere, concerns about staffing levels and long wait times at the register have also been mentioned. Overall, DSW offers a wide variety of stylish shoes and accessories, but customer experiences can vary based on service and store policies.
Very respectful staff. Excellent customer service. Didn’t get her name but the nice black lady at the register was really went above and beyond.
April 2024
Good store for a variety of shoes for everyone at discounted prices.
September 2023
Atmosphere still the same. Dont shop there anymore since i tried 2 return a shoe that waa already worn. Tried 2 tell them that but would not take the shoe back cause they said i wore it. I dont patronize where ppl make u feel as though u are a thief or storyteller.
