DSW Designer Shoe Warehouse is a popular destination for shoe lovers, offering over 25,000 pairs of designer shoes for men and women from well-known brands like Nike, Cole Haan, and Puma. Customers can also find handbags, accessories, and kids' shoes. Many reviews highlight the excellent customer service at the River Forest, IL location, noting friendly and helpful staff who are eager to assist shoppers. However, some customers express dissatisfaction with the DSW Rewards program, citing excessive restrictions on savings codes that limit their use. Additionally, there are complaints about returns, particularly when it comes to worn shoes, which has led some customers to feel unwelcome. While the store has a good selection and atmosphere, concerns about staffing levels and long wait times at the register have also been mentioned. Overall, DSW offers a wide variety of stylish shoes and accessories, but customer experiences can vary based on service and store policies.
Justin was great at helping me choose out new pairs of boots for thd winter snow!
December 2025
I went in recently to buy some gifts for the holidays and had a wonderful experience thanks to Ana! She was friendly and answered a few questions I had. I’ll definitely be coming back in the new year!
December 2025
The cashier Ana is the sweetest! she checked out the boots I bought and was so kind during the whole process☺️ she even made small talk that made my day! God bless her
