Lake & Thatcher Auto Repair is a trusted auto and light truck repair shop located in the River Forest area, known for its expert services and commitment to customer satisfaction. With nearly 30 years of experience, they specialize in a range of services including oil changes, engine repair, emissions repair, tune-ups, suspension work, brake repair, transmission service, alignments, and towing. Customers appreciate the honest and straightforward approach of the staff, who take the time to explain necessary repairs without overwhelming clients. Even when busy, they strive to help, often fitting clients in or providing referrals when needed. Many reviews highlight their attention to detail and quality of work, with one customer noting that the shop resolved a tire issue efficiently, ensuring their vehicle remained safe. The shop is praised for its excellent customer service, with easy scheduling options available online or over the phone. Regular customers value the staff's ability to catch necessary repairs without upselling, while also offering guidance on future maintenance. Lake & Thatcher Auto Repair stands out as a reliable option for both routine maintenance and unexpected repairs, consistently delivering peace of mind to its customers.
I am really grateful for the professionalism and service of this shop. I had some diagnostics completed at Firestone that required several new parts to fix my AC. They did the job for $1000 less and in shorter time than Firestone estimated. They were kind and easy to work with. I will return if I have issues in the future.
April 2025
Brought my vehicle in for an emissions issue. Staff went above and beyond to diagnose it. There was daily updates on the progress. Staff is friendly and knowledgable.
February 2023
I have never been to a shop like theirs. The level of service or follow-up.
