CVS is a trusted pharmacy that offers excellent customer service. The staff at the Riverdale and West Springfield locations are described as generous, trustworthy, family-friendly, and professional. Customers have had positive experiences, with one individual praising the honesty and kindness of an employee named Earnest, who went above and beyond to return a lost $200 cash. The pharmacy drive-thru is also praised for its pleasant and friendly service, with the pharmacist Katrina being particularly welcoming. However, there have been some issues with the drive-thru being closed on occasion due to staffing challenges, which can be inconvenient for customers during the COVID-19 pandemic and in harsh weather conditions. Overall, CVS is regarded as a reliable and customer-focused business, with employees who demonstrate a commitment to providing high-quality service and care for their customers.
