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June 2023 by Theresa Hooper-Campos
I just got the most awesome assistance from Austin in the Rock Falls, IL office. He very, very patiently and skillfully helped me with a issue that had gone on with different carrier for several months. I am a new US Cellular customer, but I am so grateful for his help and I very highly recommend this store!!
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June 2023 by Cindee Fuller
This US Cellular store is wonderful. Our salesperson, Austin, was fantastic. My friend needed to get a new phone to upgrade from 3G. Austin made this process extremely easy. He was very proficient and knowledgeable. He answered all of our questions with patience. I am going back today to switch my service and my mother’s to US Cellular because it’s nice to know that I can receive top notch service at this location. Just wanted to update my review. I went back to the store today to transfer my service from Straight Talk to U S Cellular and again received excellent service. I wasn’t in the best of mood after dealing with Straight Talk for two days and Gabriel made my visit a very easy and pleasant experience. His customer service is more than awesome. I would highly recommend this US Cellular store if you want knowledgeable, professional, and friendly service.
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October 2022 by Evan Habben
Product knowledge needs worked on. However, what one employee did not know the other did. And vice versa.
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September 2022 by Rhonda Tompkins
Thank you for the great service. Huge Kudos to Austin Blackburn. Thank you for the time you took to get all our phones up & running. Love the Rock Falls store.
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August 2022 by Shane Brown
Dan was the best. He was efficient friendly and made my family and I feel welcome. The process for upgrading my phone was exceptionally smooth. I was in and out within an hour easily. I dreaded the upgrade from past experiences that seemed to take 3-4 hours. Not the case any longer, especially if you have backed up your device on iCloud. Dan thank you for the excellent service today! I will be back for sure!
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August 2022 by Samantha Valdez
Gabriel was amazing. He was very nice and helpful with answer any questions we had.
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August 2022 by Carter Ames
Dan was efficient in making the new phone process run smoothly and was very easy to talk to.
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February 2022 by Cindy Hendrickson
Dan Adam's was the only person who helped me after several calls and visits to US Cellular. He provided excellent customer service!
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February 2022 by Peggy Mosher
Nicole Barajas helped beyond what is expected as a consultant at US Cellular, Rock Falls, IL. She has helped with any question I have add and answered everything!
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January 2022 by Brianna Troxell
Eduardo from rock falls ill us cellular is so helpful, great customer service and knows what he’s doing. If you need a phone or help, definitely go to him:)
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January 2022 by Lori Spotts
Eduardo from us cellular In rockfalls ill goes above and beyond to help you out, definitely recommend him if you need a phone, great customer service and super nice.
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November 2021 by Craig Hagel
Summer Shepherd was the associate that assisted me with a new phone upgrade. Service was exceptional and efficient. This was the best service I have ever experienced at a cellular phone office.
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October 2021 by Sally Spinka
Summer did a very good job! Very patient and very helpful with questions
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September 2021 by Micaiah Clark
Summer Shepard was extremely helpful and kind throughout the entire process. Would highly recommend
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September 2021 by Christina Schick
Eduardo Cortes and Summer Shepherd both helped with my phone service he helped me first and then she did they are very pleasant and very helpful and did a great job at helping me find what was the best plan for me !! I give them both 5 stars
