Advance Auto Parts at 5405 E State St in Rockford is a friendly and helpful automotive store that offers a wide range of products and services. Customers appreciate the clean, nice atmosphere and the welcoming staff. The employees are known for their excellent customer service, answering questions, and helping with car needs. Many reviews highlight staff members like Zavier and Ocean, who go above and beyond by offering free services such as battery testing, oil and battery recycling, and wiper installation. They are praised for their kindness, knowledge, and willingness to help, even in bad weather, making sure customers find the right parts and get quick assistance. The store provides trusted brands like FRAM, Carquest, and DieHard® batteries, and offers same-day options for most products. Customers also enjoy signing up for Speed Perks to save money on future purchases and gas. Overall, the store is seen as a reliable place with great service, where staff treat customers like family and make car repairs easier. Whether buying a new battery or getting advice, shoppers leave satisfied, grateful for the friendly team and quality service that keeps them returning.
