Computers in Rockford, IL

“My gaming PC crashed. I brought it in and they were able to diagnose the problem quickly, save all my data, and get me back up and running. Great communication and service!!!”

“Wanted to come on here to say the MOD (Ray) for customer service went above and beyond to help me with a return. I had purchased two Bose earbud products, one being the earbud open ultras, and the other being the quiet comforts I came to return them because I did not enjoy them and they didn’t give me the excitement. I thought they would. At first the associate helping said the serial numbers do not match. And called the manager (Ray) as a manager myself for retail I knew what their first thoughts could be ifykyk. So I got worried because I did purchase them items brand new online on the Best Buy app. And these items are not cheap so I did get flustered because how were these items brand new and the serial numbers not matching??? Ray explained the policy and I know that policy states the serial numbers must match in order to receive return. Ray gave me the benefit of the doubt and went out of their way to go to the sales floor grab the same exact items I purchased and discovered that BOSE is not matching their serial numbers for their products. Short story I got my return. Ray was very wonderful and empathetic. And explained to her associates to be vigilant when that happens with the products to be certain before dismissing the customer. Ray I hope this finds you thank you for your help. And it’s customer service skills like yours that make the difference! You rock!”