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“I had thee pleasure of working with Heidi today, she is exactly what customer service is all about! Extremely pleasant and friendly I would definitely recommend working with Heidi if anyone needs anything and I’ll definitely go back and ask for Heidi ?”
“I had them perform a standard setup on my bass (the action was too high). They under-promised and over-delivered on the estimated completion time. They set the action just right and they were also the most cost effective!
I will be returning!”
“Excellent company with amazing customer service! Seth has gone above and beyond my expectations every time I’ve had to either troubleshoot or questions about new products. I will always buy from Electra Health with confidence!”
“Excellent service! I could not be more satisfied with the service and help provided. Vanessa helped me switch companies and despite the language barrier between Arabic and English she did amazing, I would definitely come back if needed!”
“Stephanie was amazing she explained everything and she was so sweet I love her customer service and appreciate her taking care of me save your self a trip to the one on broadway an come see her at 11th st!!!!”
“Excellent pricing and offers. Who knows what you might find inside but if you’re looking to sell, they make great offers and the process is smooth and easy”
“Very friendly atmosphere tell you very well to the neighboring people that live in the area get along well with them and they're very helpful regardless of what you need would recommend them highly stop in and visit”
“Makers of Pocket Pro I & II, Pro Timer, Pro Timer BT & many other shooting accessories. I've owned both the Pro Timer and now the Pro Timer BT. I've been using this brands shot timer for the last 6 years and so far haven't had any issues. I wish they would update to a more modern design & look and maybe make it slimmer considering this is 2025 and they look like something from the 1990s when I was a kid. Overall I've been happy using this brand and atleast my new version has Bluetooth and can connect to my phone for viewing and firmware updates.”
“The location on 11th st try telling me I needing to buy a new phone cause my Sims card was not reading so I went to the location on Broadway n talk to Sandra n she couldn't figure it out n I left n then came back to buy a new phone and instead selling me a new phone she went out her way to see if her sims would read n sure enough it did so I purchased a Sims card n it worked.”
“Sam is a very good guy he went above and beyond to help me switch back to metro mobile and get the 6months for $120 for my line great store very professional thanks Sam”
“Estefania and Brenda are the bomb they gave me the best customer service ever ,better Than Metro pcs ! I got the Best Deal ever !I'm very happy with my new phone :)”
8AM - 10PM
6560 E State St, Rockford
Electronics
“I went in hoping to buy a replacement cutter head for my Braun electric razor. Unfortunately, if they even care isn't, they're not out on a display shelves. So it was a wasted visit.”
“Good afternoon. Nancy who help us buying a new phone for my sister. Was very helpful and have a great attitude. She explained very good the difference between phones and explained new plans. Very good customers service.”
10AM - 8PM
6387 E State St, Rockford
Electronics
“I had an amazing experience at Verizon Wireless thanks to Airmis! He was incredibly knowledgeable, patient, and took the time to explain all of my options without making me feel pressured. Airmis helped me make the best decision when it came to upgrading my iPhone, making the entire process easy and stress-free. His customer service was outstanding, and he truly went above and beyond to make sure I left happy with my new phone. If you’re thinking about upgrading, I highly recommend asking for Airmis!”
10AM - 9PM
281 Deane Dr, Rockford
Electronics
“Wanted to come on here to say the MOD (Ray) for customer service went above and beyond to help me with a return. I had purchased two Bose earbud products, one being the earbud open ultras, and the other being the quiet comforts I came to return them because I did not enjoy them and they didn’t give me the excitement. I thought they would. At first the associate helping said the serial numbers do not match. And called the manager (Ray) as a manager myself for retail I knew what their first thoughts could be ifykyk. So I got worried because I did purchase them items brand new online on the Best Buy app. And these items are not cheap so I did get flustered because how were these items brand new and the serial numbers not matching??? Ray explained the policy and I know that policy states the serial numbers must match in order to receive return. Ray gave me the benefit of the doubt and went out of their way to go to the sales floor grab the same exact items I purchased and discovered that BOSE is not matching their serial numbers for their products. Short story I got my return. Ray was very wonderful and empathetic. And explained to her associates to be vigilant when that happens with the products to be certain before dismissing the customer. Ray I hope this finds you thank you for your help. And it’s customer service skills like yours that make the difference! You rock!”
Electronics
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Electronics
“I absolutely love this store! Will Rowell helped me find the best TV in the store. Made sure I was equipped with a surge protector and the proper cleaning supplies for the TV. He was very informative and professional. I will definitely return.”