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“I had thee pleasure of working with Heidi today, she is exactly what customer service is all about! Extremely pleasant and friendly I would definitely recommend working with Heidi if anyone needs anything and I’ll definitely go back and ask for Heidi ?”
“I had them perform a standard setup on my bass (the action was too high). They under-promised and over-delivered on the estimated completion time. They set the action just right and they were also the most cost effective!
I will be returning!”
“Excellent company with amazing customer service! Seth has gone above and beyond my expectations every time I’ve had to either troubleshoot or questions about new products. I will always buy from Electra Health with confidence!”
“Needed a new phone and knew what I wanted so the associate was quick to help. They had me checked out then showed me how to transfer my phone's data to the new one making the process swift and smooth. Will recommend these guys to family and friends!”
“Jeff from the 11th St metro is the Man he goes above and beyond to help out his customers... If I could give him a raise I would he did more then his job entails definitely manager material.”
“Estefania and Brenda are the bomb they gave me the best customer service ever ,better Than Metro pcs ! I got the Best Deal ever !I'm very happy with my new phone :)”
“Excellent pricing and offers. Who knows what you might find inside but if you’re looking to sell, they make great offers and the process is smooth and easy”
“Makers of Pocket Pro I & II, Pro Timer, Pro Timer BT & many other shooting accessories. I've owned both the Pro Timer and now the Pro Timer BT. I've been using this brands shot timer for the last 6 years and so far haven't had any issues. I wish they would update to a more modern design & look and maybe make it slimmer considering this is 2025 and they look like something from the 1990s when I was a kid. Overall I've been happy using this brand and atleast my new version has Bluetooth and can connect to my phone for viewing and firmware updates.”
“Very friendly atmosphere tell you very well to the neighboring people that live in the area get along well with them and they're very helpful regardless of what you need would recommend them highly stop in and visit”
“The location on 11th st try telling me I needing to buy a new phone cause my Sims card was not reading so I went to the location on Broadway n talk to Sandra n she couldn't figure it out n I left n then came back to buy a new phone and instead selling me a new phone she went out her way to see if her sims would read n sure enough it did so I purchased a Sims card n it worked.”
“Sagar did a fabulous job helping out as a customer,when I was having a horrible day with another cellphone store,!!!!!!!!!!
This Metro Pcs is my favorite store.He did a wonderful job.Sagar deserves a perfect 10,in customer at Metro PCS store,!!!!!!!!!!”
8AM - 10PM
6560 E State St, Rockford
Electronics
“I went in hoping to buy a replacement cutter head for my Braun electric razor. Unfortunately, if they even care isn't, they're not out on a display shelves. So it was a wasted visit.”
“Always a nice surprise when a phone store experience is positive! I went on Saturday, 1/15. I was frustrated with corporate for making me get a new phone, blaming 5g when my former phone was capable, so I came in right when they opened. Gleice was great, helpful calm and kind. Don't judge Cricket stores from your corporate phone experiences--locations like this more than compensate!”
10AM - 8PM
6387 E State St, Rockford
Electronics
“This is ALL about great service, knowing your product and help…. it’s as easy as asking for Matt B. I called Verizon literally in desperation for how T-mobile had been treating me for 3 weeks. I told Matt what was going on and what I was looking for and he got right to it. He hooked me up with new Service, new Cell phone and Home Internet. We did the contracts Everything over the phone. Genius that’s Matt B, Matt’s product knowledge is Superior and to me that’s the most important value. I got off the phone I felt so relaxed for the first time in 3 weeks and knew I was in good hands with Verizon and Matt B. Check him out, if you don’t you’re missing a huge opportunity for peace of mind.”
10AM - 9PM
281 Deane Dr, Rockford
Electronics
“Consistently have had excellent service here, very knowledgeable associates.
**Shout-out to Chris for his advice & in depth tech knowledge; his recommendations were on point.
**Shoutout to Will & John** for their help despite account issues.
**Shout out to Efren** from GeekSquad. Got my iPhone battery replaced because they’re certified Apple repair technicians. I had an appointment and the technician had it finished within 2hr. Really appreciated Efren for his professionalism & multi tasking with multiple customers efficiently and effectively”
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“I absolutely love this store! Will Rowell helped me find the best TV in the store. Made sure I was equipped with a surge protector and the proper cleaning supplies for the TV. He was very informative and professional. I will definitely return.”