Hertz Car Rental - Rockford - Walton HLE
Car RentalHours:
7549 Walton St, Rockford IL 61108 Hours
About Hertz Car Rental - Rockford - Walton HLE
Hertz Car Rental - Rockford - Walton HLE is a convenient location offering a wide range of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers have generally had positive experiences with the staff, describing them as friendly, professional, and personable. One reviewer praised a staff member for providing fast, accurate service with a smile, while another appreciated the helpfulness of staff in arranging rides and shuttle services, which often exceeded expectations. The location is also noted for its cleanliness and availability of vehicles, making rental processes smooth and reliable. However, there was a concern expressed about the scheduling system, specifically with cars being rented out close to their return times, which led to a reservation issue. Despite this, staff members tried to assist by calling competitors and were sympathetic during the situation. Overall, customers find the staff helpful and the service satisfactory, with many recommending the location for their car rental needs. The option to book online or through the free Hertz app adds to the convenience, making it easy to choose from a variety of vehicles at this location.
Most Recent Reviews
October 2025
Two words, Scott Burkhart.
He always does his best! Thankful for my experience with him whenever I use Hertz
September 2025
The waits are long and customer service is the worst. They are almost always behind and then sometimes give you an issue even though you were there on time or early and THEY were late. The older Caucasian male who typically works there is a piece of work. He should be replaced because of his poor customer service. He cannot...
read full commentAugust 2025
I was very pleased with the service I received and the vehicle was clean, ran well, and would rent this again. I recommend this office
More Comments(158)
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