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“The team at the Enterprise in Rockford, Illinois is outstanding. Every time I've been there, they're incredibly busy, but you would never know it from the way they treat each customer. They stay organized, take the time to be thorough, and never make you feel like you're being rushed.
Everyone I worked with was professional, understanding, and genuinely helpful. They answered my questions, made sure I was taken care of, and handled everything with patience and a positive attitude. Even with a full lobby and constant activity, they maintained excellent customer service from start to finish.
It's rare to find a team that balances efficiency with such a personal touch. They are an absolute delight to work with, and I wouldn't hesitate to rent from this location again. Thank you for making what could have been a stressful experience so easy!”
“Top Notch car rentals at the Rockford airport location. Customer service and cars are the best in the Industry. Easy in and out. Never a problem. I have rented cars all over the country for the last 30 years and the Rockford Airport location is by far the best location to get your rental car.”
“Great experience booking my Honeymoon rental with them. They gave me a free upgrade and the vehicle was in pristine condition!! Pick up and return were smooth and the front desk associate was very helpful. Highly recommend.”
“I've been using this company's services for ages, and I've never run into any issues. Everything has always gone so smoothly here. Plus, the prices are great, and they're always upfront about everything - no hidden fees or surprises!”
“I used Enterprise car rental at Chicago/Rockford recently and it was an excellent experience. The representative got me on my way quickly and listened to what I needed for my trip. I will likely use them then next time I need a rental.”
“Got a nice car for a quick trip up to Wisconsin dells, got a free upgrade which was awesome and unexpected, and it was also very nice that Ben left me a voicemail after the trip just to make sure everything was perfect with the car, which it was! Had under 10k with the rental, was filled up and easy to pick up and return. They opened up a third line because they were busy when I came up and got me checked in super quick! Great job Alamo!”
“Every time that I have needed a rental or U-Haul this company has came through. Thank u guys for the excellent customer service that Zack provided which made the rental process easy and straightforward. My family and I will not go anywhere else from now on. Keep up the great service.”
“I have come to get a rental car at this location over six times due to a family illness. The gentleman at the counter is always pleasant, quick, and efficient. The cars are always clean and comfortable.”
“I returned a car here that I had picked up at O'Hare, and while trying to coordinate a ride to the Rockford airport from Hertz, the woman at the counter let me know that they could shuttle us to RFD for free. A nice gentleman named Don gave us a quick ride over, and it definitely beat waiting an hour for a taxi or watching rideshare drivers cancel a ride that took them out of their preferred zone. ?”
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“Fast and friendly service! We were in a pinch with car trouble that was going to take a few days to repair so we needed a rental fast. The team at this Avis was very helpful and professional. I recommend them if you’re in the area and need a rental.”