Insurance King is known for its polite and helpful staff, particularly at the Rockton location, where customers appreciate the outstanding service from team members like Tiffany, Theresa, and Emily. Many reviews highlight the professionalism and patience of the employees, making the experience enjoyable. However, some customers have faced difficulties reaching a live person by phone, as calls often go unanswered. Despite this, the knowledgeable and friendly staff have left a positive impression on many, with customers returning for assistance with multiple vehicles and insurance needs. Overall, Insurance King is recognized for its great service and support.
Quick and easy. I was in and out. The staff is quite friendly.
March 2024
This location is much more polite and helpful than the east state location. They are happy to help and highly professional every time I go to pay .
January 2024
Trying to get a live person on the phone is a nightmare. You can call during open business hours and the phone just rings and rings, then you get Screech jabbering a bit and then it'll just hang up on you! Gave up calling back and I just call my insurance company directly now to pay. Much less frustrating.
