O'Reilly Auto Parts store #1427 in Rockford, Illinois, offers a wide range of parts, tools, and accessories to meet automotive needs. The store provides helpful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also resurface brake rotors and drums, and have a Loaner Tool program requiring only a refundable deposit for tools not owned by customers. Customer experiences highlight friendly and knowledgeable staff who go above and beyond to assist. Many praise the staff for their patience, helpfulness, and positive attitudes, especially Jesse and Jon, who received multiple compliments for their great service and uplifting energy. Customers appreciate that staff take the time to explain solutions, help find the right parts, and ensure they make the best purchase decisions. The team is described as resourceful and professional, with staff like Michael and Jess handling installations and customer concerns efficiently, even under busy conditions. However, reviews also mention occasional issues with rude behavior, such as an incident involving a worker refusing help outside of business hours, which was criticized as unacceptable. Overall, the store is known for its helpful staff, quality service, and convenient offerings, making it a preferred destination for automotive parts and assistance in Rockford.
I'm really impressed with the outstanding customer service that this store has shown me. Kasino, I appreciate your help today! Not only did you help me find what I needed, you also shared with me my options, took time to explain and had awesome energy. I appreciate you, Kasino. *****
February 2025
Needed help with wiper blades. Jessy helped me and installed them when it was freezing out great customer service
November 2023
They have quite a bit in stock or can order it and have it in hours
