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August 2023 by Jackie Porter Kramke
We have purchased two televisions on two separate occasions, and both times, our experience has been outstanding. Will is extremely knowledgeable and answered all of our questions. Not once did we feel pressured into buying anything. The young men that delivered our first television were very friendly and hooked everything up quickly. We would definitely recommend this store
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August 2023 by Alex Prothero
Whoever drives the blue ram with primetime audio stickers on the side should be fired. They were driving recklessly in and out of traffic cutting people off in the rain at 80 mph on I90 before E state st. Complete POS.
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August 2023 by Brent Lewis
Will provide us with great knowledge of the TV options that are available in the market. We purchased a Samsung OLED after one visit at Prime Time. Thanks to Will I bought a new TV.
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June 2023 by joshua peterson
the salesman will Rowell absolutely nailed what i wanted and had the patients of a saint to deal with my never ending questions. i bought a whole Klipsch speaker setup with sony ES reciever and its beautiful to listen too
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May 2023 by John Milton Werschey
Purchased a new Samsung QLED from Primetime. Very satisfied with the product and with salesman Will Rowell. No high pressure, just very informative about the product and necessary items to make the product work to its full potential.
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May 2023 by William Manson
Will has done a phenomenal job in every aspect from start to finish. I thought I knew a lot about TV’s until I met the folks at Primetime especially Will. I’ve made many purchases with Will and will continue to do so in the future. Keep up the great work guys!
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April 2023 by jzpenny1
Will Rowell was very helpful with our tv purchase explaining all the options and features. No pressure. Very pleasant shopping experience.
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March 2023 by Riley Jacobsen
Outstanding people and customer service! I've been a customer for years, and I've always been happy with every purchase.Special thanks to Dirk for taking the time to thoroughly explain home security cameras/systems when I had questions galore.
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March 2023 by Person
I was looking for a new television and stand. Prime Time Audio/Video had been recommended to me. I went in and talked to Will Rowell. He listened to what I thought I wanted, walked me through the showrooms explaining along the way what would best suit my wishes. He showed me a the large variety of stands available and wrote our agreed upon recommendations down on his card so that I could go home and think about my choices. I made an appointment to return and talk to Will again. With some slight changes to what I originally thought I wanted, I made the purchases. Will expedited delivery to me and I am happily watching my new television on its new stand!
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February 2023 by Larry Horner
Extremely Disappointed. Bought a VERY expensive leather sectional couch ($3500 AFTER being heavily discounted; thought we were getting such a great deal!) that I thought would last many many years. It's falling apart after less than 2 years (talk about feeling sick to your stomach...) and was told the warranty was 1 year, too bad so sad. We hired their own Go-To Leather Repair Guy who told us the leather was top of the line, but the vinyl backing was super cheap, the manufacturer's do this when discontinuing a product, and the fact that they sold it to us like that was wrong. After spending many thousands of dollars in this store over the last 10 or 15 years it sucks, but I will Never spend my money there again, nor will I continue to send friends and family there.
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February 2023 by James Graham
Will Rowell was very helpful and kind to me during my visit. He always the same every time I come into the store, which is always a delight. Will is very knowledgeable and able to help me make an educated decision.
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January 2023 by Timothy Fane
I was very impressed with the help that Will gave me in selecting new products. He made this a pleasant experience. His product knowledge was very valuable.
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December 2022 by Myers Tree Farm
Absolutely the best people to work with. Kegan in sale is always great and super knowledgeable. Their installers are awesome, always do a great job and very polite. Top notch service and products.
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December 2022 by Mallory Wrenn
Our 7 year old TV stopped working today so we went to Prime Time to replace it. We worked with Will and he was super knowledgeable and friendly. He knew all about the latest technology and what we'd need to get the best out of our new TV and stereo. You can buy a TV anywhere but you just can't get that customer service anywhere anymore.
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December 2022 by Tom Young
Will was super knowledgeable we appreciated his help and couldn’t have asked for a better experience! Can’t wait to get our stuff installed.
