Walgreens

Walgreens, Convenience Stores, Pharmacies
Hours:
3803 Auburn St, Rockford IL 61101

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Hours

Monday
9AM - 9PM
Tuesday
9AM - 9PM
Wednesday
9AM - 9PM
Thursday
9AM - 9PM
Friday
9AM - 9PM
Saturday
9AM - 9PM
Sunday
9AM - 9PM

About Walgreens

This Walgreens location receives mixed reviews highlighting both significant service issues and commendable individual efforts. Customers report frequent frustrations, including incorrect automated phone system information leading to unnecessary trips, high staff turnover, and employees who can seem indifferent or put-out when asked for help. Specific complaints involve loose change tossed in the drive-thru tube, medications incorrectly reported as out of stock, and a general lack of proactive customer service, such as not asking if there are questions for the pharmacist. However, several staff members are praised for going above and beyond. One employee at the photo counter took great care to fix a damaged photo book order for a gift. Other mentioned pharmacy staff members are recognized for stepping in to resolve medication issues and for providing helpful information that others would not. The pharmacy itself is noted as being very high volume, and while the pharmacists and assistants are seen as hardworking professionals, reviewers observe they are likely understaffed and could use extra help to manage the demand.
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