“Had a 730AM appt to get a hitch/wiring installed, Michael was prepared and got started right away, he was friendly and knowledgeable. To no fault of UHaul, my car had some issues thanks to it being a new model, but Michael was able to handle it and kept me in the loop the whole time. In a matter of a couple hours my 2025 Hyundai was all set up and ready to go. Thanks again Michael!”
“Tahji is THE standard for customer service. He was attentive, communicative, and made it very clear he was doing everything in his power to serve my needs.
Give this man a raise/promotion.”
“The kindness that Jaultiana showed me this past week when I dropped my car off at Budget Romeoville is something that I have to acknowledge. I had a very rough week and when I dropped my car off, I was filling her in on the week that I had. She listened to me, was extremely professional, and thoughtful, including working with me on my final bill. It was so kind, it literally brought me to tears. This is the true definition of outstanding customer service. Jaultiana, thank you again for everything that you did for me. I am so grateful and will be using the Budget in Romeoville from now on for all my rental car needs.”
“I returned a truck at Penske, and Daniel Singh from the rental department was extremely helpful. He made the whole process smooth and hassle-free. Great customer service!”