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March 2024 by Alex R.
Don't plan on getting here at 7am when they are supposed to open. They keep the entrance door locked till closer to 7:15 despite standing behind the counter.
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January 2024 by Steven Olin
Tried to have a hitch installed. Showed up for the appointment the Hitch was not installed. They did have anyone to perform the work. Do not book appointments online, they are not appointments until you talk with them. Management at this location is not good.
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January 2024 by Erika P.
I would NOT recommend this place for storage. Mice are breeding in these storages and damaging anything you store in this rat hole!! Management don't give a damn! Yes Jessica has NOT helped me one bit! She had the nerve to ask me to remove the damaged rat infested things that were ruined. Where Jessica?? You know you been having mice running through this nasty place for years! Just check the reviews. This place needs to be destroyed. Do not rent anything from these people period! Just nasty!!!!! They need to be shut down!!
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December 2023 by M Lynn Tondreau
Dropped off a friend for a truck to move.
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November 2023 by Justin Bloodgood
The day before , I made an appointment for 7am for u-haul to install a wire harness. I had an emergency trip today at 3pm so I needed this done asap. The hours are 7am-7pm and no one showed up until 7:10. I took time off work and payed for a ride so I could drop my truck off. Then they didn't even have my appointment scheduled, even though I had a confirmation email. No one was even there that could install the wires until 4pm. Horrible service. And when I called u-haul, they offered no reasonable solutions and zero compensation for their error. Wouldn't recommend u-haul to anyone.
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November 2023 by andreana
got there at our scheduled time to rent a truck (7am) and the lady did not open the doors or turn the lights on in the building until 7:15am. i walked in to check in and grab the keys and she was barely paying attention because she was staring at her cell phone, and i saw she was getting a call, which she answered and had headphones in to talk. she was literally smiling and giggling the whole time helping me and i felt like i was disrupting something… it was so awkward. she was super rude and i felt ignored when asking questions. she was trying to multitask but it failed so bad that i had to attempt to pay 4 times because she said she kept putting something in the system incorrectly and i could tell she was rushing so i could get out. i was getting frustrated because 1) it’s early in the morning and 2) i’ve never had this process last so long. she then gave me the key and pointed me where the truck would be (to the right of the building) which we went and tested the keys on 3 different trucks and none of them started. we were going to go inside and ask her which truck it was since she misguided us but she was clearly on her phone giggling and then she came outside, watching us put the key in multiple trucks with fail, just to unlock another door on the side of the building. the truck that was ours was on the complete opposite of where she pointed. really disappointed with the way we were treated and will not be renting here again in the future.
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September 2023 by Google user
Employees were very nice and help me efficiently. Made the experience quick and easy.
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August 2023 by Toriyanna Jones
Employees were very nice and help me efficiently. Made the experience quick and easy.
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August 2023 by William Farley
Creston and crew Rocks
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July 2023 by David G
Horrible employees. All are extremely ghetto and rude. Most of not all seem pissed to do the job they are hired for.
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July 2023 by Nate Albert
I was given the truck with half a tank and was told just bring it back at half a tank and was charged $22 for refueling
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April 2023 by Joe Lukas
Hours shorter than Bolingbrook Uhaul. That's why I switched places. Last time I went. Employees opened late. I never came back.
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February 2023 by Tony Irvin
Great service fast and courteous very helpful to get fixed up and on your way
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November 2022 by sharletha veasy
Awesome place the worker lamontae was so helpful and nice and the manager jessica was so informative and helpful! I would give them ten stars if I could
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July 2022 by Max Crow
Great experience! I was peeved at Uhaul for moving my reservation here (over an hour away from my original spot) but this location was great. The employee was timely, extremely kind, patient, and went above and beyond to help me and answer all my questions! Wouldn’t hesitate to recommend this location!
