Old Second National Bank - Romeoville Branch is dedicated to providing an exceptional banking experience, backed by over 150 years of heritage in the Chicago area. The bank focuses on financial responsibility and prioritizes customer service, as reflected in the positive experiences of its clients. Reviewers consistently highlight the outstanding assistance provided by staff members, particularly Maria, who is noted for her patience, professionalism, and empathetic approach. Customers appreciate her help with various banking needs, from setting up online banking and bill pay to efficiently opening new accounts. The friendly and caring atmosphere at the branch makes clients feel valued and supported, encouraging them to return for their banking needs. Overall, Old Second National Bank in Romeoville is recognized for its commitment to customer satisfaction and the professionalism of its staff, making it a trusted choice in the community.
Old Second National Bank has outstanding customer service! Maria Dadirlat was very caring & helpul to my mom. She helped my mom who was having an address issue get resolved & also helped her get her debit card.
Recommend people to bank there!
October 2025
A great, big thank you to Maria Luisa Mesina for helping my family with services provided. She is a very compassionate, intelligent and helpful individual. She went above and beyond when assisting my family and I prior to closing. Next time I am in need of assistance, I will absolutely be coming back to this bank and asking... read full comment
August 2025
I had a fraud incident happene online and I received expedient service from Radha on the phone in customer service. Then T'rell Campbell helped issue me a new card at the bank. They made a scary situation easy to resolve and calmed my nerves.
