“The customer service was amazing! My son had issues with fraud & money being taken from his account (his fault) and they fixed it right away, got his money back and made him new debit cards, also closed old account & opened new one. Very kind & professional! They went above & beyond! Great service!”
9AM - 5PM
11440 Main St, Roscoe“Had an issue with my account told them what we would like them to do to fix it and keep our future business with them. They were very accommodating. We worked with a newer employee Ezra he is an asset to the bank. We hope they retain him for many years to come. He gave us great customer service.”
Open 24 hours
11440 Main St, Roscoe“I have had accounts with JP Morgan Chase Bank since 1980. That's a very long time. I stay with them because they have provided excellent service over the years. I have lived in four cities during that time. Whenever I go into a Chase bank branch, whether at home or abroad, they treat me as a valued family member. When I retired and moved from Chicago to my small home town, Roscoe was the nearest branch to me. I was stunned that after just two or three visits, they began greeting me by name. They work hard to accommodate my requests, and have guided me through numerous transitions with my accounts, changing addresses on everything, printing new checks, and so forth. At Holiday time, they accommodate my requests for crisp, new bills for gift giving. The window staff are wonderful, and the personal bankers second to none. This branch has delicious, fresh, free coffee, right inside the door. Next time you are in the market for banking services, try them out! You will not be disappointed!”
“First National Bank & Trust is a great bank. I have been there for years. I did leave once to get a bank closer to where I work but the people there weren't as nice and personable as at First National Bank & Trust, so, I went back to First National and am a customer for life. (:”