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“What an awesome experience it's been since I opened a checking account with this location about a year ago. Every time I've stopped in, I've been warmly welcomed by the exceptional staff. Brielle, in particular, has helped me on several occasions, and her friendly demeanor, bright smile, and ability to recall me by face are truly inspiring. She embodies the ideal qualities that any company would be fortunate to have in an employee, and her outstanding service has made a lasting impression on me.”
“Check was stolen - washed and cashed putting my finances in turmoil. Sarah Robert's at the Machesney Park branch took control of not only walking us through the situation but setting us up for new accounts and dealing with the fraud department. She coached us through filing with the police department and mostly put our mind to ease. As seniors she made this experience less stressful. She kept us put to date until all was resolved.
Thank you for your patience and putting a personal touch on the banking system.”
“I ordered checks for one of my checking accounts. The company who made these checks made mistakes. This is the first time I ordered a different style of checks. The checking company made mistakes & I called customer service for some help.Jess M.works in Customer Service handled my call. He was very polite & he immediately took care of the problem. I've been a long time customer with this establishment. The help mannerism professionalism that I received from this young man, "Jess M." is one that I appreciate and was so grateful for his help! . Thanks Jess M.! Here's hoping that Harris BMO Bank appreciates & acknowledges the way you represent the company! You are truly an assist!!”
“Just called in for support! I did not wait long to get connected to customer service. Samantha is very very helpful and lively. Thank you very much. Kudos everyone at Midland.”
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“I worked with Donna on a personal loan this week. She was friendly, understanding, compassionate and beyond helpful. I could have tapped with her all day if I tried! She was so down to earth and really wanted to go out to bat for me. Would HIGHLY recommend working with her for any of your financial needs, or let alone RVCU. Best credit union in the Midwest:)”