This AT&T Store in Round Lake Beach is known for its friendly and helpful staff, providing excellent customer service. Customers often mention staff members like Luis G, Ashley, and Darien, who are patient, knowledgeable, and dedicated. Many reviews highlight how staff members take the time to answer questions, assist with device upgrades, and even help with screen protectors, all without feeling rushed. The store creates a welcoming environment, making customers feel valued, like part of a family. Customers appreciate the store’s respectful and courteous treatment, with staff going above and beyond to ensure satisfaction. The store offers a wide range of devices, including phones, tablets, smartwatches, and connected devices from popular brands. It also provides flexible wireless data plans, such as prepaid options with no annual contracts or credit checks, and popular unlimited data plans that include nationwide 5G service at no extra cost. Overall, this location stands out for its dedicated team, strong customer care, and the ability to meet various communication needs, making it a reliable choice for those in the area.
We were treated with respect, curtesy, and friendly faces. I had a million questions and Luis was patient and helpful. Brian was very helpful with my daughter who walked in not trusting because of a previous encounter in another store. We ended up buying 2 phones and are very happy with all.
July 2024
Great service and very helpful staff. Explained everything I needed to know, and all my options very well.
June 2024
Darían was very great with explaining everything. He helped me through the whole process
