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February 2024 by Kaitlynn Worman
I needed a new phone and decided to come to this AT&T store and I am sure glad I did!! Ashley was extremely professional and helped me get everything I needed from a phone to protective cases and accessories. I would highly recommend this store to anybody in the area.
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February 2024 by Dakoda Mix
Made a trip with a few friends. Super friendly & helpful. Ashley helped me & was amazing!
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February 2024 by Quack Just quack
Darian was SO insanely helpful he walked us through everything and made our experience enjoyable. Many thanks to him ?
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February 2024 by Travis Hockensmith
Great experience, the management is great, and very friendly! We will be back! Thank you for the help Ashley!
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February 2024 by Cory Pierce
Very nice service good people very helpful
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February 2024 by Judith Hopkins
Made a recent trip to round lake to visit some friends. Stopped in to the Att store because I needed a new SIM card. I was instantly pleased, not often do you find such great people! The store was clean, the service was great! The manager Ashley was as very fast at getting this problem solved for me. Overall if I need to stop by again for something when I’m in town I will be doing so with no hesitation! A+++!
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January 2024 by sandy wozny
Thank you Louis for fixing my email problems within minutes! Also all of our questions. Thank you!!!!
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December 2023 by Michael Fasano
My name is Michael Fasano and a First Time Apple iPhone owner 15 Pro Max that I purchased with a trade in and absolutely enjoyed the professional experience of sales man Luis Zaria at the Round Lake. It was an easy transition because of Luis and thus far I really like the Apple product . Thanks Luis!
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November 2023 by alec cretan
Closing guy made us leave at 559pm because they close @ 6pm. Would be fair if we had just walked in - but he was helping a family before us and we were in there for at least 15 min waiting, a simple heads up that he wouldn’t be able to help us out would have been appreciated. Also he has a man bun, yikes
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November 2023 by Tora Stangenes
Set up a new plan the woman working seemed like she really did not care much, never really told us any of the options for signing up or anything; my bad for not asking but still annoying. Seemed like she wanted to give minimal effort and then told us to give her 5 stars bc thats passing??? Im sorry but you have to try.. a little bit.. and sure i am always down to help u out. Thought about just not saying anything but i hope this review prepares people to ask more questions/go somewhere else.When another customer walked in she ignored him besides asking eventually (10min) if he wanted to pay a bill to which he replied "no" so she continued to ignore him instead of seeing what he needed so she could let him know whether or not to wait?? After about a half hr he mentioned more about what he was there for and was told to go to the Gurnee location for business lines. Could have had this quick interaction when he walked in instead of making him wait forever; as the person sitting in the chair i would have expected this of the service rep.ANYWAY, was told to come in when i received my new phone to get help with set up/transferring my old number. I came in at 5:30pm on a tuesday night hoping to finish set up—only to find a closed up shop. It says online that they close at 8:00pm. I do not know if i just happened to come on two bad days but i will not be back; going to see another rep at another att location and see if i even want to stay with this provider after that. Very disappointed and feels like i made a mistake visiting this location. Try Gurnee or Crystal Lake :)
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November 2023 by Daisy Rosales
I went into palatine yesterday to find out that Rafael no longer works there and was transferred to Round Lake. I now go see Rafael in Round Lake just due to the pleasant experience he was in helping my family and I with phone services. I recommend anyone in the Round Lake area to ask for him.
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November 2023 by Michael
Luis was so helpful he helped my mom fix her battery issues and made great recommendations.
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October 2023 by Justice Arotin
Overall my relationship with AT&T has been an up and down one, but today I was actually greeted with a lot of patience and kindness as soon as I walked through the door. Luis was wonderful with helping me through my plethora of issues today. Was able to answer any questions we had while having an outstanding attitude. I'd be willing to travel from Chicago again to go to this location again.
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October 2023 by Kira Rowell
Honestly, the whole ordeal took nearly three hours long but the staff was helpful, patient and in the end we walked out with what we wanted and ended up saving money in the long run. This location is worth driving up from Chicago to go to.
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September 2023 by Eleanor Avila
DARIAN WAS SO EASY TO WORK WITH I APPRECIATE HIS HELP WITH A SMILE. VERY KNOWLEDGEABLE!Thank you AT&T