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“LIFE SAVERS! Definitely recommend, make sure to call before hand to get a reservation at least two days prior, We made a reservation last min and they got us a car in minutes! We are greatful for them helping us out on our last minute adventure!”
“Was visiting family out here and showed up a little early so I decided to kill some time here. All though I didn't go to any the exhibits I had a blast looking thru the antique mall. I would love to go again but it's 2hrs from me”
“Shane, the manager, is one of the most happiest people I have met during an Enterprise Experience. Professional and clean space. He is always running around doing his best for customers. They set me up with a Toyota RAV4 and it was such a fun and smooth drive while I was in-between cars. If you find yourself in need of a rental I suggest working with Shane.”
“Great place, I will give 5 stars but answering the phone on their end has been a hassle. I live only few minutes away so not the biggest issue personally. They helped bring me all my paperwork in order, got me a car asap, stayed in my budget etc. Jose the store manager even assisted me with complimentary offers due to the issues I had. The driver who drove me back to my destination after dropping off the car was well mannered and cool guy. I would recommend”
“Excellent customer service,not only that. But Mike the manager really cares and takes care of US Veterans.If you need a ride,they will take care of you.Reasonable and very professional.That review was from 5 years ago. Last week I rented a vehicle. If it wasn't for Christian ,the Antioch Store, manager . That guy was most excellent, professional and most outstanding customer service. Great Employee .Caring, understanding and reasonable. Due to his professionalism I will be a Enterprise customer in the near future, again.”
“Avis in Gurnee was great! Excellent customer service and the staff helped us remedy a problem we had from our rental that had been picked up at MDW. Highly recommend Gurnee Avis!”
“Our #1 place to rent a car. Excellent service. Wonderful staff. Excellent communication and customer service. Thank you for always making a pleasant and fast service. Best cars. Thank you for picking me up and drop off ”
“Ritu at the counter was service focused. As our renting options were limited, Ritu went above and beyond to accommodate our rental request. We had a big party and she worked her “magic” to perfection. We cannot thank her enough. I wish all rental companies had people with the service first approach like Ritu showed us. What a fabulous experience!!”
“I picked up at Midway and was dropping off at this location. I had an issue with an add-on they added without my approval at Midway that almost doubled my expected bill. Both employees I interacted with at this location were very friendly early on a Friday morning, and one of them looked into the issue and quickly resolved it for me. I would definitely consider renting from this location if I'm in the area in the future.”
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“We rented a minivan for our spring break weekend trip with our kids. Anthony at the Round Lake location was great!! He made sure to explain everything and the entire process was hassle free!! We will definitely be going back there next time we next to rent a car.”