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“Customer Service was excellent. Shane Collymore is friendly and answered all of questions with a smile. I would return to that location because of him. Keep up the good work Shane! Enterprise is lucky to have you.
Art D.”
“LIFE SAVERS! Definitely recommend, make sure to call before hand to get a reservation at least two days prior, We made a reservation last min and they got us a car in minutes! We are greatful for them helping us out on our last minute adventure!”
“Was visiting family out here and showed up a little early so I decided to kill some time here. All though I didn't go to any the exhibits I had a blast looking thru the antique mall. I would love to go again but it's 2hrs from me”
“Great place, I will give 5 stars but answering the phone on their end has been a hassle. I live only few minutes away so not the biggest issue personally. They helped bring me all my paperwork in order, got me a car asap, stayed in my budget etc. Jose the store manager even assisted me with complimentary offers due to the issues I had. The driver who drove me back to my destination after dropping off the car was well mannered and cool guy. I would recommend”
“Excellent customer service,not only that. But Mike the manager really cares and takes care of US Veterans.If you need a ride,they will take care of you.Reasonable and very professional.That review was from 5 years ago. Last week I rented a vehicle. If it wasn't for Christian ,the Antioch Store, manager . That guy was most excellent, professional and most outstanding customer service. Great Employee .Caring, understanding and reasonable. Due to his professionalism I will be a Enterprise customer in the near future, again.”
“I had a great experience from beginning to end, thanks to Tristan! When dropping off my vehicle at the shop, the rental was already there. Eventually I wanted to switch out the rental for something more hi-tech so I called and was told I would get a call back when they had stock in, which I did. I was able to leave the rental at the shop when picking up my vehicle which was great. Overall, staff was helpful.”
“Avis in Gurnee was great! Excellent customer service and the staff helped us remedy a problem we had from our rental that had been picked up at MDW. Highly recommend Gurnee Avis!”
“Wonderful experience! The staff was very pleasant and accommodating. I was eligible for an upgrade, however, at this time it may not be possible. Fortunately, they made it happen!
This is the only location that my family rents from. Thank you!”
“My requested vehicle was not available during pick up but The manager was kind enough to accommodate our needs by giving us a vehicle that was of higher rental price than what we reserved…”
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“I had another great experience renting a vehicle through the Enterprise on Rollins in Round Lake. Great price, vehicle, and assistance from everyone working there.”