First American Bank at 1865 S. Cedar Lake Road in Round Lake, IL, is known for friendly and helpful staff. Customers appreciate the excellent customer service, with staff members caring about their needs and offering sound advice. The bank provides a range of services including checking and savings accounts, mortgage and business loan applications, and more. Customers also value the convenience of managing accounts through Online and Mobile Banking. Longtime clients praise the staff for their patience and willingness to go above and beyond, making every visit positive. Overall, First American Bank is recognized for its caring professionals and strong customer focus.
Can’t stress enough about the level of customer service I experienced here….Top Notch!
March 2023
Those big banks need to take a page out of First American’s book! Customer service was phenomenal, Mrs. Royer and Ms. Costa actually cared about our dealings and gave nothing but sound advice and helpful tips. Thank you so much!
August 2022
I went into the bank to take care of several things. The people I dealt with were great - informative, helpful, and patient with my multiple requests.
