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July 2023 by Tom K
I've been a First American customer for over 30 years, and I continue to be amazed by their excellent customer service. I need to give a special shout out to Kathy Murray who works at the Round Lake Beach branch. She went above and beyond to help me right before the 4th of July holiday. Her efforts for me were a fine example of what customer service is all about.Thanks again, Kathy.
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July 2023 by karen mcnutt
Horrible experience rude employees do not go to this place
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May 2023 by Michele Russell
Can’t stress enough about the level of customer service I experienced here….Top Notch!
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March 2023 by Jonathan Mortimer
Those big banks need to take a page out of First American’s book! Customer service was phenomenal, Mrs. Royer and Ms. Costa actually cared about our dealings and gave nothing but sound advice and helpful tips. Thank you so much!
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August 2022 by Jone Bonifert Barker
I went into the bank to take care of several things. The people I dealt with were great - informative, helpful, and patient with my multiple requests.
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April 2022 by Karen Tresenriter
Had a great experience. Kathy was amazing. I'm glad I chose this bank. They are all very friendly and helpful.
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September 2019 by Eric W.
I started banking with First American Bank at their Vernon Hills branch, 27 years ago. Since then I've moved a few times, and have used the Lindenhurst, Lake Villa, and now Round Lake branches. Without exception, my experience has been FABulous (couldn't resist that one). They recognize me and treat me very well. They've helped me handle real estate transactions and the estates of family members. Thanks so much, First American Bank!
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August 2018 by Phil Cooper Jr
I opened a checking account. For no good reason, a week later, they shut down my account and said they would mail me my money.
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May 2018 by Biermann Heating and Air Conditioning
Fair Bank not all about the fees or the deciding which of your deposits go first. Had a friend who banked with C a nationwide Bank and they would alter his deposits to cause overdrafts. Cost him a bunch of money until he switched. Found out the grass is really greener on the otherside.
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December 2017 by Eileen Shoemaker
Service is wonderful, friendly, professional and helpful staff. Making our personal and business banking experience exceptional!
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November 2016 by Esneire Lopez
Good service
