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“The round lake location was super helpful. I came in to exchange a box that wasn’t working. Not only did someone help me but they looked at my plan and offered to help make the monthly payments lower and helped me look for current promotions. They went above and beyond!”
“Today I visited the Antioch store and dealt with Eric and David. They provided top customer service, so helpful, friendly and helpful. This store is and has been our number 1 store. Thanks guys.”
“Today we got really lucky and received help from Ivan N. We just made the switch to T - Mobile, two new phones and internet service, we’re a little older and not very high tech and Ivan got us up and running in no time. I can’t say enough about how patient, kind and courteous Ivan was, he also took his time and walked us step by step through the internet router installation process, when we got home we did everything he said and we were good to go in just a few minutes, what a nice kid, smart too. NICE JOB IVAN and THANK YOU! 👍”
“Best experience I have had at a phone store! Nick and his team made our time there painless. This is now our prime store for any and all of our T-mobile needs! Thank you all so much!!”
“Caitlynn was a WONDERFUL help!! She’s the store manager and was super friendly, welcoming, and great to have a conversation with while we waited for my phone to update. T-Mobile, GREAT HIRE!!”
“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”
“I've been with Open Air Wireless for many years and Matt/Karina have always been prompt and professional with any issues that I may have had in the past (which are few). The service is great and I would recommend it to anyone around!”
“Some of the most knowledgeable staff I have ever met at any establishment. Adrien was super helpful and made sure my family and I’s phones were all transferred properly, even with a couple of extra complications we threw into the mix.”
“We were in the Gurnee store @ 6557 Grand Ave on 5/25/2026. Samantha helped us with an email issue we both had on our phones. She was kind and patient and corrected our issue quickly. Now that’s good customer eat service.
2 seniors who struggle sometimes with technology”
“Alex Ortiz was so helpful with my elderly mother in law who needed help transferring her 11 year old phone to a 3 year old phone. She had trouble hearing and he had wonderful kindness and patience. Excellent customer service!”
“Made an appointment for 4pm and was helped right on time. The staff member helping me was Tiff. Explained my 10 year old cable box might have died on me as the TV and DVD player still respond, but the TV isn’t receiving the cable connection. Cords also appear to not be chewed or damaged anywhere that I can see. Tiff gave me a spare coaxial cable and power adapter cable in my bag along with the new box and remote, just in case. Got home and hooked all the old cords to the new box. Nothing. Started to feel defeated, gonna have to try for a technician to visit on Monday. Came back later in the evening, decided to switch out the new cords since why not? Since the old coaxial cord is hard screwed into its place near the wall and harder to reach, I thought I’d try switching out the power adapter with the new one. THERE IT IS! then it was just setting up the new remote! Easy! Had Tiff not given me those cords my mother still would not have TV. She was so happy she cried tonight. This is for Tiff/Tiffany, Thank you so much!!”
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“Must be new owners last x I was there it was filthy, smelly and there were bugs crawling everywhere...HOWEVER IT WAS CLEAN N STOCKED N THE GIRL WAS GOOD! I left happy ?”