Carpet One Floor & Home offers a wide selection of carpets and flooring options at competitive prices. Customers praise the store for its excellent customer service, with staff members like Kelsey and Lisa being especially helpful, knowledgeable, and patient. They assist clients in choosing the right products, providing guidance through the selection process, and ensuring a smooth experience. The team is known for their great communication, keeping customers informed about timing and next steps. The installation process is praised for being efficient and professional, with experienced installers handling even complex projects with skill and care. The store also provides additional services such as furniture removal, making the entire experience hassle-free. Customers appreciate the variety of samples available and the option to view flooring options online, which helps in making confident choices. Overall, Carpet One Floor & Home is highly recommended for its quality products, attentive service, and reliable installation, making it a trusted place for flooring needs.
Excellent experience dealing with Kelsey McCabe at Carpet One in Schaumburg, IL She was very helpful and knowledgeable, making the purchase of a new rug for our family room an easy and pleasant process.
July 2025
Wonderfully easy process, from selection to install. The folks that work there are extremely communicative about the timing. Love how our new playroom install turned out!
June 2025
Great customer service and the installation was also great. Very satisfied!
