GameStop is a home base for gamers, offering new and used video games, consoles, controllers, and accessories for all major systems including retro gaming. It also carries trading cards and a wide variety of gaming, anime, and pop culture merchandise like collectibles, apparel, and board games. Customers can sell or trade in old items for cash or store credit, as the store buys games and consoles at fair market prices, along with graded collectibles. The customer service is frequently described as very good, with employees noted as being chill, friendly, helpful, thorough, and genuinely happy to assist. They provide clear answers and are patient with customers. It is considered a nice place to bring kids due to its cool merchandise. However, some corporate policies, such as restrictions on buying certain items, can be a point of frustration. A minor complaint is that the store phone is sometimes not answered, requiring an in-person visit for service.
Went in to buy a PS5 Pro, and the staff was awesome. They helped me get a great deal, answered all my questions, and made the whole experience easy. Excellent customer service. Highly recommend this GameStop!
May 2026
I love going to GameStop especially when they have an amazing and kind staff like this one!
January 2026
Last 3 photos I shot before I heard that this last location in Schaumburg is closing soon this month. After the Woodfield Mall location closed last year in 2025, and the Roselle Road location around 2016.
