Hyatt Place Chicago/Schaumburg offers a well-maintained setting with a small lake, making it an appealing choice for visitors. The hotel features clean, comfortable rooms and friendly, courteous staff, which guests appreciate. Many reviews highlight the good room layout, spaciousness, and effective temperature control, contributing to a pleasant stay.
However, the breakfast experience has received mixed feedback. Guests have noted that the breakfast selection feels basic, and the practice of staff serving food, rather than self-service, has been criticized for limiting portions and coming across as uninviting. Some guests found the breakfast setup, including the use of paper plates and plastic utensils, unusual for a hotel setting.
There have also been reports of technical issues, such as an elevator breakdown that required fire department assistance. While the hotel management eventually addressed compensation concerns related to this incident, the response time left some guests dissatisfied.
Overall, Hyatt Place Chicago/Schaumburg is recognized for its comfortable accommodations and good value, but improvements in breakfast service and maintenance responsiveness could enhance the overall guest experience.
Me and my husband stayed here and had a great experience, Ayaaz recommended us a good spot to go out for drinks and helped us throughout the night with some blankets and towels. He brought it straight to the room for us even tho he was working alone! Great customer service, will definitely be booking again when we visit... read full comment
August 2026
Clean rooms, helpful staff and great location for shopping.
June 2026
Quality has gone a bit downhill over the years, with water damage & humidity to the outdoor tent & to the ground-floor rooms. But has a good sized number of convertible rooms for large conferences & events!
