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February 2024 by Ed Wolff
Friendly and Helpful Staff!!! Excellent job in filling orders, and taking care of all guests.
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February 2024 by Julia Fernandez
I would say the service for my dog was not very professional, I was utterly dissapointed.The groomers seemed inexperienced and my dog's haircut was uneven and sloppy.Needs improvement
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February 2024 by Diane Heidrich
This store is great! All staff are excellent! We always come back!
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January 2024 by Matt Thomas
Nice staff.
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January 2024 by Tina Mueller
This review is for the grooming department, specifically the cat groomer at this location. We have scheduled twice with them and both times received calls trying to reschedule the appointment. Today, I understand we had bad weather. But she called yesterday "to check" if i could reschedule an appointment scheduled for today at 5:30pm and come in yesterday instead at 5 pm. I told them when I booked the appointment that I couldn't get there before 5:15 pm on any day because of work. When I told her I could do 5:15 but not 5 pm, she said the groomer had already finished her last pet for the day. It was 2 pm when I called and the voicemail said she was leaving at 5:30. It takes 10 minutes to trim her nails, if that. There should have been no problem with 5:15. But I guess because she was going to be leaving 3 and a half hrs early, my appointment was kept for today. Then today rolls around and I get an email notification that the appointment was canceled. Not even a phone call. The groomer also called the day of our last appointment trying to see if we could come in earlier so she could leave earlier. If you have a problem with the hours you're being booked, take that up with petsmart. Don't string along customers who have their own schedules. Today was the last time I'm booking at this location.
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January 2024 by Frederik Dyma
Their grooming is so bad went there to do a lion haircut for my cat and they just messed my pet up. Not the way you want to receive your pet back. Horrible job & now I have to redo it again at a different place
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January 2024 by Syed
Ali is awesome
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January 2024 by Nancy Groch
Easy to get to, easy parking. Store seems well stocked. Fish and birds seemed to not be thriving, but I'm not an expert on these pets. Staff was wonderfully helpful.
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November 2023 by Cheri J.
I have always taken my German Shepherd to Pet Smart in Schaumburg for her baths. When she is shedding, I pay $30 extra for Furminating (special brushing). I took her in for the bath with furminator about a year ago. When I picked her up, the manager lectured me on bathing her more frequently or they would have to charge more if her undercoat was too thick. They flagged her record after that which means I cannot schedule online anymore. It also means that they can charge me extra if her coat is too thick. I just tried to schedule another regular bath and they mentioned she hadn't been there for 10 months (I had taken her elsewhere) and was very rudely told her coat would be evaluated when she arrived and so the price could change. I have never seen this policy on the website or in the salon. I'll gladly pay more elsewhere, if I get treated like a valued customer.
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November 2023 by Konst Dch
My cat needs his meds and I have a written prescription from another hospital that can be verified with the prescribing veterinarian directly, yet this place would not fulfill it because they need me to bring my sick animal in in order to score some extra cash for a supposed exam. An exam that my pet does not need since it has a diagnosis and the paperwork for a refill.Not bringing him there, ever. Period. Veterinarian extortion is what I call this.
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November 2023 by Prince Sharma
Store is near to my house and We are happy with their services ? Store is clean and we got 3 birds from this location. We got parakeets and they are so beautiful. The only thing is you won’t get much variety of pets. But overall experience was good.
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November 2023 by Chris Ramirez
They lost a customer. These new customers reps are extremely rude and they never give you any points when you purchase anything. You have to ask if we have any points. They really do try and scam you. Plus they’re expensive. No more pets smart, chewy all the way.
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November 2023 by Hari M
Staff are friendly and professional! Took my cat, Shweta, here for a grooming appointment and she thoroughly enjoyed it!
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October 2023 by Angela Glez
Place is clean, appropriate amount of items for all sorts of pets. The employees know their customers very well and all employees treat the animals coming in with a lot of love and attention. They have a wonderful selection of holiday treats and toys and what I enjoyed most was the check out the lady told me about the rewards system and how it benefited her very good first experience with them will come back.
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October 2023 by Dani W.
The pet grooming service at the Petsmart in Schaumburg is a problem. I stopped going there although it is closer to my home and would go to the Petsmart in Mt. Prospect. But the one time I gave in and took my dog to the one in schaumburg they reported him as not liking the crate and put him down as needing a express service (extra money). Now he has NEVER had this problem at the one in Mt. Prospect. I will never patronize the one in Schaumburg again. AND his paw was cut and she said he obtained that by clawing at the crate although she did a trim on his nails. Dnn't trust this place.
