PetSmart is the world's largest pet supply and services retailer, providing over 10,000 products for various pets, including dogs, cats, birds, fish, and small animals. Customers appreciate the wide selection and convenience of online shopping with quick local pickup options. Many reviewers express satisfaction with the store's helpful staff, noting that they are always ready to assist with questions. However, experiences can vary; some customers report poor service from specific employees, highlighting instances of rudeness and unprofessionalism, particularly in grooming services. Additionally, while the store is generally well-stocked and easy to access, there are concerns about the health of some animals, like fish and birds. Overall, PetSmart offers a range of products and services, but customer service experiences may vary from positive to disappointing.
The grooming department is so sweet to our doggie and so gentle with her fear of grooming. 5 out of 5.
August 2026
I really think this is the only pet store you could go to and the people who work there are so enthusiastic. They try to be so helpful. It’s enjoyable believe you’re not going in there and my grandkids absolutely love it.
June 2026
Thank you for walking my items out even though I was parked in the wrong spot 🙏🏻
