AT&T Store in Shorewood is dedicated to providing excellent customer service and a wide range of products, including phones, tablets, smartwatches, and connected devices. Customers appreciate the friendly and helpful staff, notably Roberto, who has been praised for his honesty and ability to assist in both English and Spanish. He has gone above and beyond to help customers navigate challenges, such as activating phones and understanding billing issues. The store creates a welcoming atmosphere that makes visitors feel valued, with many expressing their satisfaction and willingness to recommend the store to friends and family. Additionally, Tyris has been highlighted for his knowledge, patience, and professionalism, making the purchasing experience enjoyable, even for those who may not be tech-savvy. The store offers various data plans, including unlimited options, and the convenience of prepaid plans without contracts or credit checks. With the added benefit of nationwide AT&T 5G service included with unlimited plans, customers can stay connected effortlessly. Overall, the AT&T Store in Shorewood is recognized for its outstanding customer support and positive vibe.
Jacob, the rep that took care of us is incredible! Calm, knowledgeable and worried about assessing what you need!! He is the diamond in the rough of lack of customer service these days! Any organization would be so lucky to have him!!!
June 2024
This store is perfectly managed! They are normally busy but they greet you and let you know they see you! Amazing job
June 2024
Roberto was extremely helpful and a great English to Spanish translator. I appreciate his honesty and looking out for my best interest instead of just trying to get himself a sale. He explained every question we had clearly and knowledgeably!
