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February 2024 by Randy Kemp
Literally the best at&t store!
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February 2024 by Aly T
I went to the store today, 922 Brook Forest Ave, Shorewood, IL, to assist my mother with obtaining a new screen protector for her iPhone XR. I understand this iPhone is a bit outdated, but nonetheless, the customer service she experienced was absolutely terrible. We were informed that AT&T no longer makes these screen protectors anymore for this phone. They did not help her in any way or offer any recommendations. They also noted they would not be able to put a screen protector on for her that did not come directly from AT&T. Again, I understand that her phone is a bit outdated and these items may not exist in certain stores now, but I am very disappointed in the customer service at this store. Your customer service can go a long way if you are nice to a person rather than belittling them.
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January 2024 by Mark Faragoi
Your tech gave yourself a 5 star review using my name. Not cool. I didn't review you. That's shady
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January 2024 by Kimberley Raber
I love this place! Thanks Wanda for fixing my phone!
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December 2023 by Barbie Nuno
Love this store thank you for being amazing to your customers
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December 2023 by Abel Rosado
Truly an amazingly ran store! Thank you for helping me with my phone accessories
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November 2023 by Norma Garcia
They all did an amazing job taking care of me. Very friendly and we’re persistent about getting me the best deal! Manager and assistant manager knew their stuff! Definitely would recommend this store. Outstanding customer service!! Thanks ?
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November 2023 by Steven Davis
Tyris Sisson was Fantastic, he is very knowledgeable, patient ,and Professional . He made the whole experience of buying six new phones very enjoyable. We also bought cases, screen protectors and charging cords for the phones. This was done under my daughter's account Dana L. Skedel .Tyris had to order my phone Samsung s23 ultra. I should be getting that in a couple days. And he said that he would help me to set it up. Which I really appreciate because I'm 68 years old. And I'm not good with doing that stuff. He was so friendly and joking around which made the whole experience enjoyable. I love AT&T service. Fv
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November 2023 by Darcy Burns
Tyris at this store is amazing! I went in on a Friday night to see what my options were as far as carriers. Tyris was honest and helpful. He sat with me and went through all the various options we could do. I left the store and came back 2 days later to switch my service over to ATT. Once again, Tyris did not disappoint! This has been one of the best experiences I’ve had dealing with cell phones and cell service.
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November 2023 by Pam Harvey
I love the energy in this store thank you all for all you do for me every time i’m in here Wanda your team and you are a blessing!
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October 2023 by Monica Colesby
Wanda helped me remove a line from my account and lower my internet bill 35$ I was paying 86$ go see her she's the best!
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October 2023 by Clara Hampton-Lee
Wanda and Jake are so sweet and fun thank you guys for switching me to Internet Air lowering my bill 32$! Go see them guys!
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October 2023 by Bruce Hedlund
Love this location thank you guys for getting our phones switched over from Verizon
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October 2023 by Shantell Asiamah
This team is amazing and does amazing work! Very knowledgeable and friendly staff !
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September 2023 by Rob Messina
Very little wait time and the customer service rep was excellent!
