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“We’ve had an excellent experience working with Danielle from lending. She is very caring and goes the extra mile for her customers. I would highly recommend the loan department at this branch.”
9AM - 5PM
1113 Brook Forest Ave, Shorewood
Banks
“I too met with Jackie today. She made something so stressful for me an easy transition. I love the way it looks inside. I have been banking here for 13 years plus. I highly recommend”
“On May 1st, 2025, Armando at the Heartland Bank on Caton Farm Rd. in Plainfield, IL, went above and beyond. He delivered superb customer service and went the extra mile. I needed to be in two places at once and he assisted me with getting what I needed done in a very timely manner and kept in contact with me every step of the way. Great customer service and someone who cares about their patrons. Thank you, Armando!”
“Nicole provided amazing customer service today while helping me with an issue I was having with my credit card. She made me feel comfortable with the plan moving forward, and while we were waiting on hold for a few minutes, she even showed me a helpful feature in the app that shows how much you may be able to borrow to buy a home. Very helpful and much appreciated!”
“Great service very hospitable and friendly. Mr. Bailey on two separate occasions assisted with out any hesitation and resolved my issues immediate. Very informative as well as Professional. Much obliged to Mr.Bailey as well as the entire 53rd Bank employees.”
“I had an issue with my account, I called the customer service number and ofcourse didn’t get the answer I was looking for. So I decided to call the branch manager just to avoid getting the run around. And Araceli was absolutely amazing and pleasant to talk to. She solved my problem real quick. Thank you Araceli!!”
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“I have been banking with Wintrust the past 3 years. And I have other banks, aside from the atm fees and cubs debit cards. The main reason I prefer my business to go to them is the branch manager Alexandra who is so on point with her prompt empathetically driven service. She obviously trained her staff as well to be able to deliver the same type of guest first mentality.. Like Isabelle and Hana, all wonderful representatives of a small-town bank with big bank connections. I obviously reccommend this location. And all the employees deserve raises for the effort they give..”