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“My husband and I made appointments to upgrade our phones. Prisila, our representative, was not only friendly and nice to be around, she was so smart and efficient. After three rounds if getting upgrades over the past 10 years, this was the best experience of all. Thank you Prisila!!”
“I took my 85 year old dad’s flip phone in that wasn’t working and they restored it to normal! Can’t tell you what a relief it was because trying to teach my dad with dementia how to use a new phone would have been a disaster! Can’t thank them enough for working miracles!”
“We upgraded our IPhone 13 to a 16, and Isaiah made it a great experience, He recommended needed accessories, advised us on the phones’s upgrades, and was knowledgeable and friendly.”
“We’ve been waiting years for Strada to make it out to the country around Erie. Finally made it and we couldn’t wait to get connected with them. Doug came out to check line access and then signal quality. What a very personable guy and very helpful in getting things moving along. Tucker made time and came out that same day to get everything hooked up. So knowledgeable and helpful getting everything hooked up. Thanks to you both. Took only 1week from start to finish. We are so happy with fiber optics it is soooo much better than what we had before. Glad to be part of the Strada family.”
“The installer let me know when he was going to arrive. He was very professional and explained the logistics of placement for the device to get the best service. The internet works great for a rural area.”
“Overall my experience was a positive one. Charles was very attentive, knowledgeable, and most importantly patient as well as understanding! There was one negative incident during my service however. I was being helped by Charles (who was also effectively going back and forth between helping myself and helping another customer. He had gone to the back for a reason that I can’t recall. Anyway, Susan (who had finished up with another customer) asked aloud if anyone needed any help. I happened to have a quick question pertaining to one of the steps in backing up my phone so I went up to her for some quick assistance. After I posed my (what I would deem to be a routine question given the field of work) she let me know that she needed to use the restroom and started to walk to the back of the store. (This, in my opinion, is unprofessional in and of itself.) Charles then happened to be walking back out on to the floor to which she then loudly asked questioned him as to if he was helping both of us customers at the same time. The tone of her voice indicating disapproval, judgment, and frustration. He acknowledged her and let her know that he was. I spoke up letting her know that both myself and the other customer (whom I’d been sharing conversation with) were happy with the service that Charles was providing us and that me having gone to her had nothing to do with his service. As I was saying this she was walking away from me toward the back of the store. I repeated myself twice. The last time specifically saying “I’d like you to acknowledge what I’m saying. This isn’t on him.” Because she had previously not done so. She continued to walk toward the back and finally moved her head back a little providing a non-verbal “yes.” I have to say that it made me feel like she completely dismissed me. As if that wasn’t bad enough, after she had gone to the back she didn’t come out from the back for about 10 - 15 minutes when she’d originally told me that she’d be right back. I wouldn’t accept service from her if she were the only employee working at the time. It’s that simple.”
“We went in to upgrade a phone and it was honestly a pleasant experience thanks to Alex. He was super helpful, nice and provided excellent service! Will definitely be back to this store!”
“I visited the other day to have my screen replaced and was helped by one of your employees - Drew. He was incredibly efficient and kind. His personality is welcoming and I got in-and-out of there within 15 minutes. Thank you Drew!”
“We have older equipment and a small office, and RK Dixon is great at doing tech support over the phone to make things work! Mary was really patient with us figuring out our issues, and other employees have also been quick to respond when we need it.”
“Travis did an excellent job at getting me set up with a new phone about a week ago, and solving a minor problem that I had with contacts just today. Excellent service!”
“We needed internet because our school provided internet was ending. Called them they came out that day and we didn't owe anything until the end of the month. Blew my mind same day internet was a thing.”
“Verizon on line sucks. ALWAYS FAILS. The incredible employees solve my problem in under 5 minutes. On line assistance is about selling you something, not helping
Congratulations Verizon staff!???????”
“my mom got her phone knocked out of her hand by our lovely golden doodle and it knocked her SIM card lose in her phone. Not going to lie we were hesitant about coming to the store because a lot of the times it takes forever to be seen but we were instantly greeted with a warm smile by latesha. she was such a warm person, and was so very friendly. she explained everything perfectly and was very patient with us. she is very personable and someone who is going to make your customers keep coming back.”
“I had a really weird situation when I was starting up my 3lines and Melvin and the guys here were able to help. They were very understanding and nice about the whole situation. They took care of me.”
“Stopped in the other day I was having issues with my phone connecting to my phone and a employee named Gage got it all up and running smooth in just a matter of minutes. Excellent service.”
“Mediacom (Quad Cities) tech Bob did an excellent job installing our new boxes. He was very knowledgeable and polite. I hope they send him out for any future service we may need.”
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“I stopped by in the Silvis store and was immediately greeted by Travis. We sat and spoke about my options on upgrading my iPhone. Travis walked me through my options of phone style to the breakdown of payment. He even placed my privacy screen for me! I left the store having a better understanding of my USCelluar phone plan then I ever had before! Thank you so much Travis!”