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November 2023 by Shaik Mohd Rizwan
“Exceptional service at Carstar Imperial Auto Works! George went above and beyond to ensure my car repair experience was smooth and efficient. His expertise and professionalism made a significant difference. Highly recommend this shop for their outstanding customer service!”
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November 2023 by Lynda Bradford
I was truly pleased with the customer friendly atmosphere, services and staff. The quality of repair was amazing! I love my car, and love it more with dents and blemishes removed! Thank you!Services: Painting
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November 2023 by ARSHAD HABIB
WILL NOT use them. I called at 4:30 pm on 11/14 to see if I can bring in the car to show damages on my car to be repaired. First, the lady answering the phone was not friendly at all, then after she kept saying kept repeating you need an appointment then I finally got upset and told her never mind and before anything she hung up while I was hoping an apology. If this how they answer phones and serve their new customers, I don't have to guess the quality of the work.
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October 2023 by Gerald Cohen
Highly recommended without any reservations.Very satisfied with all aspects of dealing with company. Work was done on time with excellent outcome.Communication was great- twice a week update phoned to me.They handled all issues with insurance company.Service: Body & Trim
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October 2023 by Owen Hejna
Extremely productive and quick. Expected car to take at least a month to fix, took a week. Employees are incredibly nice. This was my first crash and really was unsure about the steps I needed to take, CARSTAR was extremely helpful.Services: Painting
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August 2023 by Brenda Caprotti
I have been using the team at CarStar Imperial for years with many cars and the results are always excellent and the service is wonderful! I got my Audi back, after an accident, in perfect condition yesterday after three days, hassle free! Great shop!!!Services: Painting
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August 2023 by krish7049
Very easy I don’t have to anything to fix my car they are talking to insurance company and solve all payments. Highly recommend
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August 2023 by Tyler Batt
Got an estimate done and was told in person they would fix our car and get back to us the following week regarding scheduling. Never received a called back. After I reached out multiple times on scheduling they told me they would not fix the car and claimed I was told this in person. Could have gotten the process started elsewhere weeks ago had I been informed properly.I’m sure they will respond “our records greatly differ from yours” like all negative reviews they have received but there was no mistaking the information they provided me in our in person appointment.
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August 2023 by Chance Smith
Very attentive to the clients (my) needs and concerns with the repair my vehicle. Performed great work and was informative during the time that they had the vehicle, proving frequent updates. Would recommend this shop to others.Service: Body & Trim
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August 2023 by James McPherson
I found the personnel, service and total experience excellent. I especially appreciated their keeping me informed as the work on my car progressed. I recommend them highly and would definitely return if and when the need arises.Services: Painting
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August 2023 by Cp Pcp
Got my car broken into (Kia). Called 4 places - two wouldn’t see me and two others said it would take 2 months for parts. George and Maria at Carstar were a revelation. From beginning to end, from top to bottom, the crew at Carstar in Skokie were different.Kind, professional people who sympathize with your position as opposed to making you feel small and looked down upon. At every step they pushed up my time expectations and finished in weeks what others said would take months. Thank you all for making a horrible experience as painless as possible.Services: Electrical
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July 2023 by amena alexander
Great with communicating any changes and repaired my car in a very timely manner
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July 2023 by Jadwiga C
The shop was recommended by my friend. Professional service and kind staff. They handled the claim with the insurance. Timely and excellent work on my new car.Services: Painting
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May 2023 by Joe Griffin
They were recommended to me and I could not have been more pleased. Response time great, efficient, personable, and quality work. I had a small accident. While we all hope we never need a service like this again… should I do hands down the place I would go!Services: Painting
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May 2023 by Charlie Kretchmer
This place was great. Went in for a repair and was told it would take 3 days. 2.5 days later they called to say my truck repair was complete. Friendly staff. Highly recommended!
