CARSTAR Imperial Auto Works is a wonderful shop with friendly, prompt, and effective staff. They excel at communicating with customers and getting the job done quickly. The business is State Farm authorized and offers good hours and availability. Their team provides great service, explaining what's needed and keeping customers informed. They have a reputation for finishing repairs ahead of schedule, as seen in several cases. The staff is attentive, making calls to ensure customers have no questions or concerns. This CARSTAR location has earned a reputation for smooth and efficient repairs, making it a great choice for those in need of auto body repair, auto glass repair, or collision repair. Customers have experienced caring and excellent customer service, with body work appearing flawless and completed a day early. The general manager, George, delivered work on time as promised, and the final result was fantastic. The office personnel are very professional and coordinated well with Enterprise, arranging for a car rental on site.
Happy customer! Fast appointment to assess damage, friendly and polite staff, smooth process for direct billing to at-fault party's insurance, fast repair work, and car looks like new!
October 2026
The work was completed well and quickly. The staff was amazing and helpful at every point. I cannot recommend this shop enough.
August 2026
Wonderful service and quality repair! Carstar took care of all my Mercedes damages, negotiated with insurance, got me a rental car, and updated me regularly on the progress. Job done quicker than promised, with OEM parts and minimum hassle.
