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March 2024 by Наргиза Мураталиева
Beautiful store, the staff is very friendly, always smiling and ready to help.We've been there twice and the shopping was great, I advise you to visit
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January 2024 by Alex Denno
Good service
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November 2023 by Alex Bernaden
Excellent customer service! Very friendly staff. Stylish selections. Monogramming while you wait.
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September 2023 by Jay Russ
The store is spacious and well-organized, with a variety of leather goods, accessories, for men and women. The staff was friendly and helpful. This is my favorite location.
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January 2023 by Kyra N.
Went in for a birthday gift and was accommodated by Chrissy and Aisha. They were really helpful and super friendly! I've shopped at this location a couple times and have only been met with good experiences. Highly recommend!
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October 2022 by Grace Lo
Just went there to return something. The sales person keeps me waiting for the refund receipt. They are very pushy. And kept asking if there is anything I can pick instead of just return the merchandise. I was being asked for 3 times!!! First time, it is ok and sounds professional in the sales job. 2nd time is kind of getting to the nerve that I kept saying nothing interested. But 3rd time and kept me waiting for the return receipt. Guess it becomes irritated. No idea why she has to go to the back of the store to get a receipt to me. I think they want to see from the camera if I am shopping around while waiting. Guess they were trained to hold the customers to stay and see if they can find something else.
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September 2022 by S Story creator (Storycreator)
I love all employees ❤️ ? its pleasure to buy something here♥️
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June 2022 by Joel Krueger
Amazing staff extremely friendly and very professional. Really made it an easy painless experience.
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May 2022 by S Kaldybaeva
I love all employees ❤️ ? its pleasure to buy something here♥️
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May 2022 by E. S.
Very friendly and attention to detail.
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April 2022 by Daniel Miller
Drove there and they were closed 1.5 hours early. Waste of time. Update hours.
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March 2022 by Miguel Angel
This store is well organized and has new products to choose from. There were two ladies yesterday on Sunday morning at the store, and both were friendly and knowledgeable. I was not planning to buy anything, but since they offered good customer service, I will come back for an item I liked on this visit to go with my wallet. I didn't get the lady's name, but thank you and I'll come back.
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December 2021 by Julio G.
I'd give 0 stars if I could. They spoiled my Christmas surprise for my wife, I went to buy a bag for my wife and the sell person wrapped the wrong item, at the beginning she said they would wrap for me a different unit (the same style) not the 1 on display, it turns out when my wife opened her present it was a different style so we went back to exchange it and the sell person ( a different one this time) apologized for the inconvenience and told me they would get the right bag this time. It turns out they wanted me to take the one on display because they ran out in the back so much BS it's not the first time we had this kind of experience something similar happened at the other store in Rosemont it feels like staff is trained to try to get rid of the items on display first. Be careful when buying on those stores and if they offer to wrap a bag for you make sure to open and double check it's the right item.
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November 2021 by Renee J
I love Coach!!! I have purchased four purses and counting.Whenever I see a Coach store, I have to see what is new!!!When my daughter and I walked into this location, we were greeted by GRACE.She admittedly looked at us and our Coach purses. GRACE then had the audacity to say our Coach purses were only sold at the outlet stores GRACE also shared how they aren't the best quality of leather.She paraded around the store, trying to show my daughter and I the difference in quality.She even said she had to hire her monogram guy (who is black) because she didn’t have time to mess around with the machine.I admittedly noticed that GRACE didn’t like people of color because if I were white, she wouldn’t even say all of that.GRACE is a prime example of pure ignorance. I am appalled that Coach would even hire someone of her character to work for them.I was in the market for a new purse, but the way GRACE tried to downplay my genuine Coach purse was enough for me not even to want to purchase a New Coach bag with her.
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September 2021 by Miranda Roxanne
My husband I came to this store yesterday to buy a new purse for my birthday. I Picked one out and the young lady said she would grab one from the back, then bag it. She brought the purse from the back all ready bagged up and we left. Got home( live 1 1/2 hours from this location) opened the dust bag to find my bag had no price tags on it, all the coverings which usually covers all the hardware to protect a new purse had been removed and the handles to the bag were smashed and crumpled.... I honestly felt like they sold me a used purse.... Came back this morning and the manager said it was not a used purse and they take the price tags off and unwrapped all the purses at this location. I have a closet full of designer purses majority are coach and I usually go to the Schaumburg location and have never experienced this EVER!!! The whole point of the protective covering is to protect the purse and it’s hardware until it is purchased. And the worst part was I got no apology for having to come all the way back to exchange for another of the same purse (which was magically wrapped in the covering, with a price tag and was not bent up) Instead they tried to act like that’s how the purse is made and it’s ok for them to take peoples price tags off the purses with out asking them. Why are they taking peoples prices tags off their purses and why are you giving people returned bent up purses and resale them as new? This whole experience seemed very shady.
