Coach is a well-known global fashion house established in New York in 1941, recognized for its high-quality leather goods such as handbags, wallets, and shoes for men and women. The store at 4999 Old Orchard Center in Skokie, IL, offers a spacious and well-organized shopping environment, making it easy to browse a variety of leather accessories and clothing. Customers frequently praise the friendly and helpful staff, noting their readiness to assist, answer questions, and provide personalized service. Several reviews mention positive experiences with staff members who go above and beyond, offering water, helping select accessories, and making shopping enjoyable. The store also provides customization and repair services, along with helpful guides like the Handbag Guide. Customers recommend visiting this location for a pleasant shopping experience. However, some reviews mention less favorable encounters, such as a pushy sales approach during returns and delays in processing refunds, which may cause frustration. Overall, Coach at this location is appreciated for its friendly atmosphere, organized layout, and quality products, making it a popular destination for those seeking stylish leather items and attentive service.
Bianca and the staff were absolutely amazing! I spent an hour in the story browsing and she helped me how to figure out the chain placement around my new bag and customize my tag. She went above and beyond and truly made my birthday shopping experience memorable! 🤍
August 2026
Lely (I believe that’s her name sorry queen) was so kind and has great customer service! She monogrammed and packaged the gift! Highly recommend shopping with her!
July 2026
Peter and one of the managers were absolutely SPECTACULAR. I came in wanting a bag in sale and helped me choose a color without pushing a sale. They discussed their own collections and provided good advice, were also very patient! Overall an absolutely amazing experience, will be returning!
