Coach is a well-known global fashion house established in New York in 1941, recognized for its high-quality leather goods such as handbags, wallets, and shoes for men and women. The store at 4999 Old Orchard Center in Skokie, IL, offers a spacious and well-organized shopping environment, making it easy to browse a variety of leather accessories and clothing. Customers frequently praise the friendly and helpful staff, noting their readiness to assist, answer questions, and provide personalized service. Several reviews mention positive experiences with staff members who go above and beyond, offering water, helping select accessories, and making shopping enjoyable. The store also provides customization and repair services, along with helpful guides like the Handbag Guide. Customers recommend visiting this location for a pleasant shopping experience. However, some reviews mention less favorable encounters, such as a pushy sales approach during returns and delays in processing refunds, which may cause frustration. Overall, Coach at this location is appreciated for its friendly atmosphere, organized layout, and quality products, making it a popular destination for those seeking stylish leather items and attentive service.
Love this location! The associates are always a joy to work with. I especially had a wonderful time with Rebecca! 10/10 will definitely be back to shop at this location☺️☺️.
April 2026
Brianna and Bianca has been my to go girls right now. I know half of the team that is currently there are amazing and best customer service for sure. You feel super welcomed since the first time you step in there. I love how this Coach store is no judgement zone and many others I have heard. Keep doing amazing 🥰🥰🥰
March 2026
I love love love this store. Looking for a purse, shoes, jewelry stop by. You will definitely walk out with something.
