Goodwill Store & Donation Center is open and welcomes donations through a contactless process. Customers can pull up to the donation vestibule, stay in their cars, and an attendant will unload their donations. A donation receipt can be provided upon request. Donors are asked to box or bag their donations, avoiding loose items, and are encouraged to visit amazing Goodwill dot com for safety protocols. In recent months, visitors have noticed changes that have affected their experience. The store has become disorganized, with inconsistent pricing and discounts. Customers report being told different prices for unmarked items or seeing items priced higher than their original tags. Additionally, discounts are no longer offered, and some items are overpriced, which has disappointed many. The store is appreciated as a favorite location, but some reviews mention issues with staff behavior. Several customers describe staff as unfriendly, showing little welcoming attitude. One staff member, in particular, is reported to be unfriendly and intimidating, making shoppers uncomfortable. Another employee, a short woman, is described as behaving unpredictably—being overly nice to some customers but excessively mean and bothersome to others. Her behavior, which some believe is influenced by her special needs, has caused discomfort and even led some customers to stop visiting altogether. Despite these concerns, there are positive experiences too. A customer praised a staff member named Emma M for her professionalism and helpfulness in resolving a recent issue, highlighting that good service still exists at this location.
Well stocked with strong turn over. Always worthy of a stop. Clean with good bathrooms!
August 2026
I found jeans, shirts and shoes of my choice, generally looking for newly items with tags.
June 2026
I have severe allergies and most Thrift stores are dirty and I can only stand to ne in there for 10 min or less. Goodwill on Touhy is so clean that I was able to shop around and no sneezing.
