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November 2023 by Jeff Ozmits
Jean Paul was our sleep expert and did a fantastic job in serving our needs. He was knowledgeable, kind, and patient during the process.He deserves a raise & and promotion.Thanks
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November 2023 by Jazzy D
Jean Paul made the shopping experience extremely positive. I walked in planning to simply gather info. However, JP was so patient and informative realized it was important to repay his great customer service with my purchase. I've already recommended him to friends considering buying beds.
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November 2023 by Jasmine Thomas
JeanPaul was exceptionally kind and welcoming. I was having trouble all evening finding this a particular item and he came through with the item. It was such a relief. JeanPaul has great customer service skills and it was easy to talk to him. I will recommend Mattress Firm because of the great customer service from JeanPaul
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November 2023 by Elizabeth K Brasher
My sister and I had an enjoyable experience finding a new mattress. Jean-Paul was very helpful, informative, and pleasant. I was anxious about finding the right mattress, but he made me feel comfortable and confident about my purchase.
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November 2023 by Kim Otzelberger
The Mattress Firm in Skokie Illinois was an enjoyable, smooth, and fulfilling experience. The gentlemen who helped me purchase my first mattress made sure to explain, in detail, all of the pieces I needed to know and allowed me to pick the best mattress for me. I am looking forward to getting better nights' rest. Thank you for helping me with this purchase!!
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November 2023 by Daniel Kauten
Jean Paul is an extremely knowledgeable person in the mattress industry. Knowledge is just one thing, based also on his experience and passion this clearly showed to me this isn’t just merely just a job for him but a lifelong passion dare I say mission statement. He gave great expert advice with being relatable to the consumer without the pushiness of a sales person. He went over different options with various brands and really has a solid grasp of the industry including changes in technologies, features, companies, etc. Based on personal conversation he knows many other people in the industry from all over various areas. Super impressed and looking forward to working with him in the near future.
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September 2023 by C W.
This review should be much higher, because the salesperson was great, the delivery of the mattress was done well and on-time but the whole thing fell apart when the sheets we bought for this specific bed -- a split king -- failed to show up with the bed. We were told they'd come four days later, then on that date told it would be another four days. To replace them we would have to buy two sets of twin XL sheets and a set of king-sized sheets - hardly a cost-effective proposition. What's worse, the Mattress Firm Customer Service is set up to preclude complaints or talking directly to a human being. Apparently once they have your money, you can just piss off.
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September 2023 by Elizabeth Irvin
We shopped around a bit for a new mattress, coming into MattressFirm twice over a week. Both times we had great service— Jivan and Jean-Paul were both friendly and super knowledgeable, even when things were very busy an hour before close on a Friday night. Delivery was fast (within 48 hours!), so we’re already enjoying our new mattress!
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September 2023 by Emma Trais
Jivan is a great salesman who cares for his customers. I could tell he wanted the best for me: I told him what I wanted and he successfully helped me get that job with no problem. Impressive service!
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September 2023 by Steve Siegel
Bought a mattress today and had an awesome experience. Jean Paul was helpful, making sure he listened and knew all my need(and a couple good bands). I went in with a budget and back problems and he was ready to help! After trying nearly every mattress and frame, I left happy spending 2x what I thought I would but knowing I could have spent 500 under my budget if I needed to. Never felt pressured or rushed to spend more, but left knowing I invested in my future comfort and health. Had a good time and great experience.
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September 2023 by Diane Reed
When an order from another business fell through, I had just a couple days to get a bed into my father's new apartment so I tried the nearby Mattress Firm location. Mike was so helpful guiding me to the right mattress and the special adjustable bed frame, and making sure it arrived on time. Then, he went above and beyond to help me figure out how to install a headboard to the frame. 5 STARS! The product and service were well worth it.
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August 2023 by becca lundstrom
John Paul was a consummate professional. I gave him my budget upon entering the store and he explained all of my options and didn't try to hard sell me into something I didn't want. My bed has yet to be delivered, but I am happy with the service provided and would recommend anyone looking for a bed to visit the store and ask for him.
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August 2023 by Kimberley Spivey
Sales person was very kind and knowledgeable. He was also instrumental in providing very clear explanations of the differences in mattresses. I’m sorry I don’t remember his name but he was excellent.
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August 2023 by David Wolf
Excellent customer service. John Paul was very knowledgeable and treated us very well. I would recommend others to go to this mattress firm location
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July 2023 by Dorit Helmer
Mike was super helpful in product descriptions and comparisons. Walked out with our mattress. Super easy and quick.
