“Great experience! The customer service was top tier and they had me in and out! I appreciate a business with good customer service. Especially in today’s world.”
“Customer service is alive and well. Rented a truck for a week to travel to Texas for a family wedding. All was well until a tire blowout on the way back. Returned the vehicle today and explained the incident and without hesitation the associate apologized that happened and asked what would make it right. ?? I was impressed. They took care of me and I was extremely satisfied. It wasn't the discount. It was the fact they took ownership and made it right without me asking. The Enterprise in Highland, IN is operating at a 5 star level! Thank you!”
“I got a rental from this location that was paid for by my dealership. Najee is who I worked with for pick up and drop off and she was absolutely amazing. I worked for enterprise years ago so I know what is expected of the employees and she embodied amazing customer service.”
“I use enterprise in Glenwood Illinois/Homewood. They were fantastic. Help me with my reservation that I canceled by accident having dual reservations. I highly recommend them. They really work with me. Thanks, Glenwood Homewood enterprise”
“Shaylyn and the staff was so amazing and knowledgeable. I will recommend them to anyone,anytime definitely will be renting there again. Thanks for all of your help!!!”
“Ethan is great and Marcus they deserve raises they go over and beyond to make sure I’m ok I can rush at times but those guys are patient with me thank you so much enterprise !”
“– Sydney( Syd Bailey) at Blue Island Location** I would like to take a moment to recognize Sydney at the Blue Island location for the exceptional service she provided during my recent rental. From beginning to end, Sydney was attentive, pleasant, professional, and consistently provided top-tier customer service. As a Corporate Director, I interact with service professionals regularly, and I can honestly say that Sydney provided some of the best customer service I have experienced in months. What impressed me most was her genuine attention to detail. Sydney asked thoughtful questions, made sure I was comfortable with my rental selection, and ensured that everything was taken care of as I prepared for my son's college drop-off. She made what could have been a stressful and busy experience feel seamless. When I returned the vehicle, I had the opportunity to interact with Sydney again, and she impressed me once more. She remembered that I was traveling for my son's college drop-off and asked how everything went and whether the vehicle I selected worked out for me. That level of personal attention and follow-through is rare and truly stood out. Companies need more employees like Sydney. She represents the kind of employee who makes customers feel valued and creates a lasting impression. Her service is a great reflection of Enterprise, and experiences like this are exactly why I chose Enterprise over Avis. I would also like to recognize the other associate who assisted me during the vehicle sign-off on August 10, 2026. Unfortunately, I don't remember her name, but she also provided exceptional service and deserves recognition for the way she assisted me. Please make sure both employees receive my sincere appreciation. Sydney, (Syd Bailey) in particular, deserves to know that her professionalism, attentiveness, and genuine care did not go unnoticed. Thank you for having employees who understand what exceptional customer service looks like.”
“Enterprise is the only provider I have rented from for over 30 years. Their prices are reasonable and the representatives are always professional, courteous, knowledgeable and have not lost sight of what it means to value their customers and provide good customer service, which has been lost in many industries today. I’m a strong believer that if it’s not broken, then why fix it. I’m satisfied with Enterprise so why should I go elsewhere?”
“My overall experience with enterprise was great everyone was so happy, helpful, and friendly. I am so sad that I forgot the gentlemen’s name that helped me on 4/15/2026 around 2-3pm he was so uplifting and kind. It was busy and he still made sure I was properly taken care of. Returning the car went just as smooth. This gentleman’s name was Bobby. He was also very friendly .. 10/10 Update: His name was Destin!”
“Klines Service center was great and fast. My catalytic converter was stolen in Wrigleyville and they were able to fix it in perfect timing just for me to make the trek home for Christmas. Grateful that my insurance worked through them as well. Thanks so much! I highly recommend Klines! Thanks again!”
“I can't believe the level of service I received from start to finish. Kevin O'Brien and Ryan Weber went out of the way to make sure I was satisfied with everything. I will be back!”
“I had a total of 3 cars and extended rental terms due to my personal vehicle issues. It's been in the repair shop for about 3 weeks and enterprise has allowed me to utilize the website and the physical branch to extend my rental each time. The manager at the matteson location got me upgraded to (what I think) Is a Luxury vehicle (mitsubishi outlander) after having issues with the other 2 economy mitsubishi (handling and driving.) I love the outlander and when my Mom went to do her rental, the associate allowed us to keep the same vehicle ! It's been a life saver and frankly, a job saver too! My commute to and from work during this stressful car repair time has been great due to the outlander. Thinking about buying it one day”
“From the time I called to the time I took the vehicle back,the staff were awesome. I would recommend going Lansing Il in a heart beat. I would definitely go back. Thank you all.”
“Takisha S. and Mark were so sweet, accommodating and so nice about everything. They run that Schererville, IN office proficienently! I've used Enterprise in the past a few times and have always been a very satisfied customer. BTW, even though I missed my car while in repairs, the 2025 Toyota Camry was a smooth ride. Thank you Takisha and Mark!”
“They are always friendly and goes above and beyond for their costumes. Their vehicles are always fresh and clean. Their prices are very reasonable. If you need to rent a vehicle I strongly suggest hertz.”
“The guy at the front desk was super nice and professional. He helped us get our car without any problems, and even allowed us to extend it a couple more days with a minimal charge. He gave A++ customer service. Super respectful and helpful.”
“Eric Was amazing, very helpful and very knowledgeable of the vehicles he had in stock , thank you once again for the smooth process in getting a rental . Will definitely be back and referring people to this location !! Thank you Eric .”
“This is my second time coming to this location and both times i never had an issue, and i always have the best experience. J was super helpful and each time i came in made sure i was taken care of. Will definitely be my go to spot for Lyft rentals from now on.”
The rental market in New York can be tricky: prices fluctuate and some companies add unnecessary insurance or extra fees. Travelers recommend booking early because making a reservation several months ahead can lower your price. It's also important to pick a reputable company and read the terms carefully to avoid hidden charges. Below you'll find local advice on where to find affordable car rental in New York and why Drivo stands out.
